Customer Service Advisor
Staplecross
£ 22000 - 22500/annum
Job Title: Customer Service Advisor
Salary: £22,000 - £22,500 per annum
Job Types: Full-time, Permanent
Schedule: 9am - 5:30pm
Location: East Sussex
Job purpose:
The role entails providing customer support duties, which include interacting with customers to provide information about an organization’s products and services, etc.
It also involves successfully managing inbound and outbound calls, sometimes on multiple lines phone system; this may include handling different topics, following communication scripts, and being a contact point between customers and the company. The candidate will learn each of our client's service delivery lines.
Key tasks & Responsibilities:
Manage all aspects of client onboarding including data entry, answering the phone,
outbound calling, and receiving email correspondence; maintaining referral source
information and log, and data input into appropriate database. The duties also include communicating with the sales team and finance team to validate client information. Responsible for coordinating, collecting, and imputing all patient information and new client set-ups into a customer information system.
H&S Responsibilities:
- To work in line with duty of care to self and others.
- Ensure our client's compliance with H&S regulation and company practice
Environmental Responsibilities:
- To ensure own role is managed in line with Environmental policies.
- Ensure ASE’s complianc...