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Workshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentPage Personnel Finance
Portsmouth
As a Driver Support Advisor (DSA), you'll be the initial point of contact for customers. Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and eventually web chat, all aimed at achieving top-notch custom
Job Source: Page Personnel FinanceReed
Winchester
Customer Service Advisor Salary up to £27,000 Permanent Full-time Based in Basingstoke Hybrid working REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with a background in Customer Service. As a Customer Service Advisor
Job Source: ReedPlatinum Recruitment Consultancy
Southampton
Job role - Customer Service Advisor Location - Southampton Salary - up to £23,000 Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor. Why choose our Client? My client is a leading nationwide service provider specialising i
Job Source: Platinum Recruitment ConsultancyReed
Winchester
Customer Service Advisor Salary £23,088 Permanent Start date the 1st of July 2024 Full-time Shift work between 08:00 - 18:00 Monday - Friday Hybrid working Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an indi
Job Source: ReedKey Recruitment Ltd
Fareham
Customer Service Advisor Are you looking for a great new opportunity? Do you want to work in a vibrant, dynamic environment where your efforts are appreciated? Do you have excellent inbound customer service advisory experience and the ability to build rapport with customers calling in to enquire about product ranges? If so, this could be the role
Job Source: Key Recruitment LtdTeam CV LTD
Eastleigh
Monday to Friday 08:00 - 17:00 (40 hours per week ) Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of
Job Source: Team CV LTDPendragon Vehicle Management
Portsmouth
Customer Service Advisor Location: Vauxhall Portsmouth 16 hour contract- Weekend Position A basic salary of £10,400 and a bonus of £1,600, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services. Ar
Job Source: Pendragon Vehicle ManagementSouthampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre
Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague either via email, telephone or written communication to ensure efficient and low effort customer service
Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained.
Provide timely updates to customers and end users to maintain a positive customer journey.
Skills and abilities
Positive can-do attitude and always looking for ways to improve
Able to take ownership of tasks
Customer focused and driven to exceed excellence
Team player who encourages positive communication and respect
Experience working in Customer Service within a Contact Centre – Inbound or Outbound would be ideal but not essential
Proficient in the use of various software applications
Be able to communicate effectively via multiple channels including over the telephone, email, chat or online ticket.
Be able to triage / troubleshoot enquiries remotely, be it product or situational issue, and provide guidance on what to do next.
Handling large volumes of queries (up to 100 per day during peak times)
Please note this role is hybrid following the completion of 4 weeks office based training
Working Hours
Monday to Thursday – 08.30 – 17.00 (45 mins unpaid lunch)
Friday – 08.30 – 16.00 (Earlier 15.00pm finish in summer months)
Salary: £24,500 per annum
Hybrid Pattern – Set Pattern
Monday and Friday each week home working, Tuesday, Wednesday, Thursday in office
Customer Support Advisor jobs in Southampton
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