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Investigo
Southampton
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provi
Job Source: InvestigoBeach Baker
hampshire, england, United Kingdom
Estates Support Manager & Service Charge Analyst Hampshire £30k - £35k plus car allowance Beach Baker is delighted to be working with a client-side company who are seeking an Estates Support Manager, this would be someone who can handle a variety of tasks related to estate management, service charge analysis, and administrative support. My client i
Job Source: Beach BakerKelly Services
Southampton
Data Support Analyst, Fawley, Southampton, Salary Range 37,000. - 40,400 paAre you an experienced Data Support Analyst with a background in engineering? Our client is seeking a dynamic individual to join their team! As a Data Support Analyst, you'll be the go-to expert for troubleshooting, configuration management, and health monitoring, ensuring
Job Source: Kelly ServicesManpower UK Ltd
Southampton, Hampshire
Data support Analyst 37,000 - 40,400 Per Annum (depending on experience) 37.5 Hours Per week - Standard Schedule - 5 days on / 2 days off Location- Fawley - Hampshire The Business Line is looking for Engineering Focused Data Analyst - MS Excel with VBA understanding or equivalent. About the role: Primary customer point of contact for ALL ques
Job Source: Manpower UK LtdManpower UK Ltd
Hythe, Hampshire
MAIN FUNCTIONS Primary customer point of contact for ALL questions related to "Data": data troubleshooting, configuration management support, data heath check monitoring and reporting, data bulk loads for project / new integration / cleansing / updates / migrations, integration specs for inbound & outbound data flow/connector with other systems, pa
Job Source: Manpower UK LtdSafran
Fareham, Hampshire
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our b
Job Source: SafranJAM Recruitment Ltd
Langstone
Would you like to join a market leading organisation? Due to continued investment, this global business is currently looking for a Service Desk Analyst to support their existing team in Havant (fully onsite) on an initial 6 month contract. Please note that this role will involve 12 hour shifts including nights and weekends, every day of the week 36
Job Source: JAM Recruitment LtdGold Group Ltd
Havant
Job Title: Service Desk Analyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynam
Job Source: Gold Group LtdPortsmouth
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible.
The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team.
Key Responsibilities
The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas.
Manage IT incidents and Service Requests through to resolution within agreed target timeframes.
Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices.
Capture and update call information to a high standard within the IT Service Management tool.
Uphold excellent customer service skills with enthusiasm and energy.
Create, maintain, review and share knowledge documentation.
Remain technically adept with IT platforms, equipment, and the many vital IT applications used.
Contribute to and partake in high priority incident management activities.
Configuration, packaging, and distribution of IT equipment to customers.
Capture frequent and quality data updates to key system information (including systems and devices).
Support the delivery of continuous improvement and innovation for the IT Support Team.
Support the management of the IT Support Team with other queries as required.
Essential Minimum Criteria
Experience in an IT Support environment (comfortable using phones and IT systems).
Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills.
Experience with IT including Microsoft packages Word and Excel.
Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.
IT Support Analyst jobs in Portsmouth
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