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    Nuneaton

    • Ending Soon

    Part time - Pro rata - Hours are 6am - 1230pm or 1230pm - 530pm £23,000 pro rata Nuneaton Our client a leading UK waste management company based in Nuneaton are currently seeking a Customer Service Operator to join this fast paced business you will be responsible for providing assistance to our clients customers and drivers. You will need to fulfil

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    Job Source: The Recruitment Duo

Customer Service Executive

Coventry

Job DescriptionThe Role: Customer Service ExecutiveLocation: CoventrySalary: £30,000 per annumStatus: PermanentHours: Monday to Friday 0800-1700Your Mission: The Customer Service Executive will be responsible for handling customer enquiries and queries in a highly proficient/professional manner, enhancing customer knowledge and experience. Maximising revenue through follow-up of sales enquiries, recognising enquiry potential and maximising output through inbound and outbound telephone calls.The Client: Established in 1976, our prestigious client is a family-owned business which manufactures outdoor living space. A company with a great culture and values which recognises and rewards their employees. An outstanding place to work with aa supportive leadership team in superb new open-plan offices in Coventry.The Position:Taking inbound calls, maximising, and recognising the potential of each call whilst servicing the customer's needs.Achieve set sales and service KPIs.Follow up on sample requests and other sales opportunities by telephone.Setting appointments, referring to installers, progressing project and commercial opportunities where appropriate. First-line processing and resolution of customer complaints/disputes, where these occur.Send out quotations promptly. To respond to customer's emails promptly. Ideal Candidate Profile:You must be able to demonstrate a high level of telephone skills and have a passion for servicing customer’s needs and contributing to sales targets.You will be required to take incoming calls, maximise potential, driving the call towards achieving set KPIs and business goals.The successful candidate will also demonstrate excellent sales skills when following up on client quotations and making outbound calls to follow up on sales opportunities for the business. The candidate may also be responsible for reviewing post-purchase queries and any first-line resolute of customer disputes/complaints.Previous experience within a sales office settingExcellent telephone skillsExcellent listening skillsHighly articulate with a high standard of literacy A passion for offering a first-class service. Ability to work accurately at a fast pace. Warm and friendly attitudeResilience when dealing with difficult discussions.Previous experience in complaint handling and/or dispute resolutionTo be able to work within a team, in a busy environment.Highly OrganisedAbility to communicate to various levels both internally and externally.

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Customer Service Executive jobs in Coventry

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