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Ernest Gordon Recruitment Limited
Wigan
2nd Line IT Support (MSP) Wigan £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the opportunity to
Job Source: Ernest Gordon Recruitment LimitedErnest Gordon Recruitment Limited
Warrington
2nd Line IT Support (MSP ) Warrington £25,000 to £30,000 + Training + Company Benefits + Progression Are you a 2nd Line IT Support Engineer? Are you looking for the opportunity to progress your career within a well-established MSP who work with the latest tech in high end sectors focusing on employee career progression? Do you want the oppo
Job Source: Ernest Gordon Recruitment LimitedWhitehall Resources
Lathom, England, United Kingdom
2nd Line Support Analyst A 2nd Line Support Analyst is required by Whitehall Resources for our client in Lancashire. This is a permanent role and will be suitable for someone who has strong troubleshooting and problem-solving skills in Microsoft OS and Office products. This position will be responsible for supporting our clients users across the
Job Source: Whitehall ResourcesGK Recruitment
Ormskirk
Job Title: 2nd Line IT Engineer Job Type: Permanent Salary: £24k-£30k Location: Ormskirk Are you a 2nd Line IT Engineer looking for a new challenge role? This fast-growing IT Support and Managed Services Provider, based in outside of Ormskirk we are looking for strong 2nd line engineers to join the team. Great opportunities for growth, and an
Job Source: GK RecruitmentIn Technology Group Limited
Ormskirk
Job Title: 2nd Line MSP Engineer Location: Skelmersdale, West Lancs Salary: £27,000 - £33,000 Our client, a thriving Managed Service Provider who deliver solutions through IT Support, Infrastructure and Networking support are looking for a 2nd Line IT Support Engineer who will serve as the first point of escalation from the 1st Line engineers a
Job Source: In Technology Group LimitedBeTechnology Group
Wigan
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure whilst taking that next step in your IT career. To be successful in this role, you should have a minimum of 3
Job Source: BeTechnology GroupTalos360
Warrington
Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our cli...
Job Source: Talos360The Huntsmith Limited
Liverpool
My global client based in Wavertree has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Window
Job Source: The Huntsmith LimitedOrmskirk
JOB TITLE: 2nd Line Support
LOCATION: Lathom, Ormskirk
PACKAGE: £25-35k
WAY OF WORKING: Office Based
THE BUSINESS:
My client are a reputable manufacturing company with a legacy that has lasted for many years.
THE OPPORTUNITY:
A vacancy has arisen within my clients service centre for a Service Centre Analyst reporting to the Team.
The IS Service Centre service delivery team is responsible for resolving tickets via telephone calls, remote access, email and visits. The successful candidate will work in a function which currently supports nearly 1,000 users across the UK.
Key accountabilities:
Adhere to our H&S policies and follow the Key Safety Behaviours.
Achieve service level targets and Key Performance Indicators (KPIs.
Record problems in the Service Centre online call logging system, along with troubleshooting, prioritisation, resolution and/or assignment of problems, progress chasing, maintaining incident records and reports.
Maintain a professional service whilst dealing with all levels of staff and management in demanding circumstances in a
busy environment.
Liaise with Third Parties and ensure they are following standard processes.
Ensure Standard Operating Procedures (SOP’s) are created where necessary and knowledge shared amongst team
Provide remote and on site 2nd line support for Client PCs, Printers, Telephony, Servers and Network equipment.
Assist in the processes, including the physical requirements of boxing and un-boxing equipment to ensure refresh
targets are met and returns are managed appropriately.
Carry out site visits where issues cannot be resolved remotely.
Key Skills required:
The successful candidate should have excellent troubleshooting and problem solving skills in Microsoft Operating Systems (both client and server) and Office products, as well as excellent customer service skills. Network troubleshooting and server experience would also be advantageous, as would general hardware knowledge.
An understanding of key IS areas including Active Directory, Exchange, Networking, Client Refresh, TCP/IP, SQL, Backup, NSG and 3rd party applications, or project work would be preferable but not essential.
Applicants should possess a keen professional attitude; strong IT technical skills; good communication, team and interpersonal skills, and excellent customer facing skills.
If you are interested in the role please apply to this advert or contact James McAbendroth @ C4S Search
C4S Search connect future Deep tech talent with leading entrepreneurial businesses and are always keen to hear from people with similar ambitions.
2nd Line Support jobs in Ormskirk
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