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Store Manager

Glasgow

JOIN US!

BUBBLE CITEA is a locally renowned bubble tea brand. We aim to keep our core value of high-quality drinks, outstanding customer service, cleanliness and hygiene. We are looking for those who love customer service to join our bubble tea family and deliver excellent customer experiences to ensure high level of customer satisfaction. Lastly, creating a family environment within the workplace is one of our key values , so our customers and employees are extremely valuable to us. To show how much we value our employees, we focus and invest on your career development and promotion. So, if you are looking for a career and not just a job, you are in the right place!

OUR MISSION

Continuously innovate, improve our services and products to create the most memorable and happy experience for our precious customers.

WE ARE LOOKING FOR

Store Manager

YOU WILL BE

Delivering excellent customer service to ensure high levels of customer satisfaction

Managing, overseeing shop operations and ensuring efficiency and profitability in all daily operations of the store.

Conducting HR duties i.e. recruiting, hiring, training and firing responsibilities

Ensuring the team are continuously motivated and working together

Undertaking store administration duties, setting sales quotas and KPIs, performance management and managing sales and financial reports

Liaising and working with various departments i.e. HR, Operations, Warehouse and Marketing

Protecting employees and customers by ensuring the company regulatory policies and daily guidelines of the store i.e. food safety and sanitation regulations are strictly followed and ensuring the store is clean and presentable

Monitoring inventory levels and ordering new items

Scheduling and managing the rota, ensuring there are enough manpower

Ensuring the quality standards in customer service and health and safety are maintained

Maintain the stability and reputation of the store

Develop a passionate working environment and help our bubble baristas to constantly grow and improve

Build, develop and maintain a high performing team

Responding to customer complaints/concerns in a professional manner

Training and educating your team on making drink processes and policies

Managing and creating content for TikTok in your branch

Completing reasonable tasks assigned by the company

YOU ARE

Minimum 1-2 years’ experience in managerial/supervisor role in driving a high sales-focused culture in fast-paced food/beverage industry

Able to work flexible hours, including evenings, weekends or holidays

Legally eligible to work in the UK

An energetic person with positive thinking, with a 'can do’ attitude

Strong leadership and customer management abilities

Maintain regular and consistent attendance and punctuality

Willing to learn new skills and share your knowledge with our customers & the team

WE WILL

Strive to provide numerous career progression opportunities to help your growth whilst being part of BUBBLE CITEA Family

Treat you to free bubble tea drinks

Offer you staff discount scheme on our tasty bubble tea drinks

Provide you with a thorough step by step training to ensure you are fit in working with the team as quickly as possible

Category: Food & Beverage

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Store Manager jobs in Glasgow

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