Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Searley Owen
Hinckley
Technical Service Manager £40,000 - £45,000 per annum Location: Hinckley Technical Customer Services Manager required for a growing and reputable manufacturing business in Hinckley. The ideal candidate for this role will have worked within a Customer focused Engineering role previously. - Customer Support, Sales, or Technical support type roles wou
Job Source: Searley OwenSearley Owen
Hinckley, Leicestershire
Technical Service Manager £40,000 - £45,000 per annum Location: Hinckley Technical Customer Services Manager required for a growing and reputable manufacturing business in Hinckley. The ideal candidate for this role will have worked within a Customer focused Engineering role previously. - Customer Support, Sales, or Technical support type roles wou
Job Source: Searley OwenM Group Services Limited T/A Magdalene Limited
GB
o support our growing business, Magdalene are looking to recruit an experienced Engineering Manager to manage our technical engineering resource: Project Engineers (PEs) working across a range of projects for our customer, National Grid and create clear linkages between delivery and Design teams to ensure design is full aligned to delivery mileston
Job Source: M Group Services Limited T/A Magdalene LimitedSF Recruitment
Coventry
Engineering Manager - Electrical Bias - Hybrid Role. We are looking for a skilled Electrical Bias Engineering Manager who will oversee the electrical engineering department, ensuring the efficient design, development, and implementation of electrical systems and components. The ideal candidate will have a strong background in CAN Bus technology and
Job Source: SF RecruitmentMaintech Recruitment
Leicester
Are you an experienced maintenance manager with a passion for technical efficiency and a commitment to safety? Embrace the chance to thrive in a dynamic, forward thinking environment that values innovation, teamwork, and sustainable practices. A prestigious global manufacturer of paper for hygienic and domestic use is seeking a dedicated individua
Job Source: Maintech RecruitmentSF Recruitment (Leicester)
Coventry
Engineering Manager - Electrical Bias - Hybrid Role. We are looking for a skilled Electrical Bias Engineering Manager who will oversee the electrical engineering department, ensuring the efficient design, development, and implementation of electrical systems and components. The ideal candidate will have a strong background in CAN Bus technology and
Job Source: SF Recruitment (Leicester)Astute People
Whitley, Coventry
Astute's Power team is partnering with an independent Waste to Energy plant located in the West Midlands. This plant is capable of processing ~315ktpa of waste per year, which in turn produces around 17mw of power for the local community. The plant also has a small district heating scheme attached for excess heat to be repurposed for the area. As
Job Source: Astute PeopleAstute People
Coventry, West Midlands
Astute's Power team is partnering with an independent Waste to Energy plant located in the West Midlands. This plant is capable of processing ~315ktpa of waste per year, which in turn produces around 17mw of power for the local community. The plant also has a small district heating scheme attached for excess heat to be repurposed for the area. As
Job Source: Astute PeopleHinckley
Technical Service Manager
£40,000 - £45,000 per annum
Location: Hinckley
Technical Customer Services Manager required for a growing and reputable manufacturing business in Hinckley.
The ideal candidate for this role will have worked within a Customer focused Engineering role previously. - Customer Support, Sales, or Technical support type roles would transfer well. You will ideally have technical engineering knowledge in Mechanical or Electrical
The Technical Customer Service Manager is responsible for driving improvements in customer service. You will be a technical support for customers , providing advice and looking into warranty issues. You will undertake reporting on Customer Service KPI’s, and analyse trends, making recommendations to inform future strategy.
This role includes functional management of the customer service team, including coaching and development of staff.
The ideal candidate for this role with be in a similar position currently or be a sales engineer / account manager with an engineering background.
Key Responsibilities:
Direct line management of the customer service and project team - 4 staff
Coaching and development of customer service in UK and USA
Supervision & escalation route for end-to-end customer service, from pre-sales queries through to aftersales support and including proper communication during order fulfilment.
Ensuring proper aftersales and warranty support to customers, guiding, and supporting customers through complex issues, intervening in difficult situations and making decisions on the best route to solve issues
Active role in setting appropriate customer service KPIs, monitoring and reporting against them.
Assessing and reporting on customer feedback trends and making recommendations for improvement based on findings
Play a crucial part in designing and developing training in products, services, customer service practices and internal processes to customer service team and other departments
Oversight of export, trade, and logistics - ensuring accurate and complete export paperwork and the observation of all rules, guidelines, and norms
Support senior management team in implementing business change projects, including promoting adaptability to change within the business
Promotion of customer engagement and satisfaction internally across the business
Knowledge, Skills & Experience:
Demonstrable background in Customer Service or Sales, or Commercial support function within a engineering or manufacturing business.
Ideally Mechanical or Electrical expereince
Demonstrable background in management and motivation of staff.
Ability to produce accurate and concise written documentation using correct vocabulary and grammar.
The ability to be decisive and diplomatic in adversarial situations.
Implementing customer service metrics, monitoring, and reporting against agreed targets and driving for improvement in customer experience - not essential but nice to have
Developing and/or disseminating training
Working in a sales target-focussed culture and an appreciation of own team’s influence on sales performance
Working in a technical manufacturing B2B
Pay & Benefits
A basic salary of up to £45,000 per annum
25 days holiday plus bank holidays
Solid pension scheme
Flexible working
Free onsite parking
Fun and friendly atmosphere
Email Alert for Engineering Service Manager jobs in Hinckley
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.