Team Leader
Peterborough
£ 30,000 per annum, Inc benefits
Contact Centre Team Leader Job Type: Full-time
Location: Peterborough
Salary: £30,000 - 9 Month FTC - with a view to have on going work after this period.
Mixture of shifts. Set rotation - Earlies/Lates. 1 in 3 Saturdays.
Benefits:
Competitive salary of £30,000
25 Days Holiday plus bank holidays.
Healthcare, life assurance, and pension contributions.
Training, team building, and management development programmes.
Three paid days a year to volunteer at a local charity of your choice.
The Role
Lead and motivate a team to provide exceptional customer service
Monitor team progress towards quality and performance targets
Complete monthly coaching and 121’s with your direct reports, including performance improvement or development plans as required
Assist with project planning and change management
The Requirements
Must have people management experience and be energised to inspire / motivate a team
Contact Centre experience required
Experience in working through change and enhancing efficiency required
Good communication skills
Natural problem solver, able to work to a high level of accuracy
Able to work well under pressure and meet targets
Computer literate
Good time management
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