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Platform Administrator

Chelmsford

Reed Financial Services are pleased to be representing a firm seeking to add a Platform Administrator to their growing team on a Hybrid working arrangement and a salary up to £25k per annum. This role is pivotal in providing platform administration support to colleagues and customers, managing client transfers, and overseeing transactional processes.

Day to Day of the Role:

Monitor internal and external mailboxes, managing queries through to completion.

Provide support and answer queries via the platform helpline for external customers.

Assist with transactional processing and technical queries.

Regularly update customers on the progress of outstanding transactions.

Liaise with platform providers to progress transactions and keep customers informed.

Act as a liaison between platform providers and the company for issues and escalations.

Process Third Party Letter of Authority requests, platform account exits, and death notifications within agreed SLAs.

Review platform accounts and data reports, identifying discrepancies and taking necessary action.

Issue Quarterly/Tax Statements and transactional SIPP documentation to clients.

Maintain accurate client records and data for reporting purposes.

Support online trading and cash account monitoring for other company platforms.

Contribute to team efforts by developing processes, creating guidance documents, and providing feedback.

Required Skills & Qualifications:

Experience in an administrative role within Financial Services.

Proficiency in Microsoft Office products including Word, Excel, Outlook, and PowerPoint.

Strong organisational skills with a flexible and proactive approach.

Excellent communication skills, both written and verbal.

High accuracy and attention to detail.

Ability to work independently and show initiative.

Desirable: Experience with Investment Wrap Platforms, monitoring and processing platform cash levels and trading, and using back-office and ticketing systems.

Benefits:

Salary up to £25k per annum

Opportunities for personal and professional development.

Supportive team environment.

Exposure to a dynamic financial services industry.

To apply for the Platform Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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