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Jo Holdsworth Recruitment
Leeds
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provi
Job Source: Jo Holdsworth RecruitmentElevation Recruitment Group
Rotherham
Benefits: • 33 holidays (inc Bank Holidays) • Free parking onsite • Great working environment Elevation Recruitment Group are currently working with a key client based in Rotherham who are looking to recruit a Customer Service Coordinator to join their customer service team. This is an exciting opportunity to work for a choice employer in the ar
Job Source: Elevation Recruitment GroupBig Fish Little Fish
Rotherham
We are currently recruiting for a Customer Account administrator based in Adlington, Cheshire. The successful candidate will possess excellent communication and organisational skills, good IT skills, be able to multi-task and prioritise, have good attention to detail, along with the ability to work within a team yet un-supervised. Good Geographical
Job Source: Big Fish Little FishMTrec Recruitment
United Kingdom
The Rewards and Benefits on Offer; 25 days holiday plus 8 bank holidays A contributory Pension Scheme once you have been employed for three months of 3% 1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment Competitive starting salary Continuous devel
Job Source: MTrec RecruitmentElevation Recruitment Group
Rotherham
Benefits:• 33 holidays (inc Bank Holidays)• Free parking onsite• Great working environmentElevation Recruitment Group are currently working with a key client based in Rotherham who are looking to recruit a Customer Service Coordinator to join their customer service team. This is an exciting opportunity to work for a choice employer in the area.Key
Job Source: Elevation Recruitment GroupJo Holdsworth Recruitment
Leeds
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provi
Job Source: Jo Holdsworth RecruitmentElevation Recruitment Group
Rotherham
Benefits: • 33 holidays (inc Bank Holidays) • Free parking onsite • Great working environment Elevation Recruitment Group are currently working with a key client based in Rotherham who are looking to recruit a Customer Service Coordinator to join their customer service team. This...
Job Source: Elevation Recruitment GroupHuntress
Wakefield
Customer Service Coordinator We're recruiting an experienced Customer Service Coordinator for a renowned household name who offer a prestigious and high-end interesting product based in WF2. This is a great opportunity for a Customer Service Coordinator who enjoys a busy, complex customer service role where no two days would be the same. Permanent
Job Source: HuntressWakefield
Reporting to the Head of Customer Care, an exciting opportunity has arisen for Customer Service Coordinators to join their team in Wakefield.
The ideal candidate will have excellent communication and organisational skills to handle incoming telephone/letter/email enquiries and service requests. Logging/monitoring work and updating/issuing reports.
The role will involve close liaison with our site offices/maintenance technicians and contractors, coordinating agreed works to ensure an efficient and professional service is maintained at all times. Construction/House Building experience although desirable is not a requirement, however, Customer Service experience will be essential.
Key Responsibilities:
You will be allocated responsibility of ensuring that our customers receive a first-class level of service on a set number of our new home developments.
This will entail dealing with any concerns they may have upon moving in and 14-day call back stage and throughout the contractual warranty period.
You will need to address customer complaints and concerns with empathy and professionalism.
You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role. You will be responsible to ensure these appointments are kept and are closed off our system once completed.
You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
You will need to liaise with our internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success.
The role will involve telephone contact, email and letter writing as part of your day to day tasks.
Experience and Qualifications:
Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-contractors and internal colleagues will give you the best chance of delivering against your key performance indicators.
Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.
In Return:
Competitive salary
Staff Bonus Scheme
Pension
If you are looking for a new opportunity and this role is of interest, please apply via the link below or contact Adam De-Ville at Fawkes & Reece on .
Please note, all applications are held in the strictest confidence.
If this role is not for you, however you are interested in hearing about other opportunities Fawkes & Reece may have, please call us on the above number.
Customer Servicer Coordinator jobs in Wakefield
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