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Client Services Administrator

Knutsford

Client Relationship Administrator

Location: Knutsford

Salary: £27,000 - £30,000

-

We are seeking a Client Relationship Administrator with extensive IFA experience to join our team. Previous experience with St. James’s Place is a bonus. The successful candidate will be the primary point of contact for both new and existing clients, handling queries, processing new business applications, and maintaining client relationships.

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Responsibilities:

Serve as the first point of contact for new and existing clients, addressing any queries they may have

Process new business applications and keep clients updated on the progress

Handle letters of authority and information requests from external providers

Assist in scheduling meetings for advisers and ensure that all review meetings are booked within appropriate timeframes

Draft review meeting letters and manage associated regulatory requirements, including Drawdown reviews

Input and update client information on CRM systems, specifically Salesforce

Process withdrawal requests and manage switches and portfolio rebalancing

Prepare Trust documentation and write suitability letters for top-ups on Investments and Pensions

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Required Skills & Qualifications:

Proven experience as an administrator within the IFA sector

Excellent attention to detail and a good telephone manner

Ability to work under pressure, especially during critical periods such as tax year-end

High degree of literacy in producing letters and reports

Knowledge of investment products and their processing, including applications, withdrawals, and switches

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Benefits:

Competitive salary

Opportunity to work in a dynamic and supportive environment

Engage with a variety of tasks and responsibilities

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Apply today and we will be in touch!

Apply

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