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Job Source: Hays Specialist Recruitment LimitedTechunite Ltd
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Didcot
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Job Source: Planet RecruitmentReading
Our Client is one of the UK’s largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office.
Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract.
Main Duties of the Role
Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.
Responding to calls and e-mails on the service desk, adhering to strict SLA’s for fault resolutions and service requests completions.
Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components
Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements.
Document and report on work completed to ensure security compliance with customer and company procedures.
Escalate issues in line with company processes to ensure customer demands are met.
Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security.
Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory.
Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives.
Experience and Skills
5+ years’ Desktop, Networking, Server or application support experience.
Ability to communicate and advise technical/service information to different levels.
Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification
WAN/LAN/Networking skill sets
Microsoft/VMWare/Cloud technologies
Familiarity with ISO 27001 and Cyber Essentials
Firewall and network security configuration
AV, Patch Management, Endpoint Protection and EDR technologies
Understanding of ITIL Practices
Salary
£40,000-£45,000
2nd Line Analyst - Security jobs in Reading
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