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Duval Associates Ltd
Sunderland
WOW!!! Customer Service - Guest Relations - Customer & Site Supervision! - Hospitality sector! - Sunderland!! A wicked e-sports facility, exciting Customer Service role - Be the point of contact!!4 days on - 4 days off - Absolutely superb work life balance!And a brilliant innovative modern site / accommodation and facilities!! Hospitality - Fro
Job Source: Duval Associates LtdCentral Employment Agency (North East) Limited
Cramlington
Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. Customer Experience Manager job profile: The Customer Experience Manager will be responsible for managi
Job Source: Central Employment Agency (North East) LimitedCentral Employment Agency (North East) Limited
Newcastle Upon Tyne
Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and deliver the Group’s cen
Job Source: Central Employment Agency (North East) LimitedCentral Employment Agency (North East) Limited
Newcastle Upon Tyne
Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Web & Customer Experience Manager, joining their growing in-house marketing function. An exciting opportunity for an experienced and enthusiastic digital marketing leader to execute and deliver the Group's cen
Job Source: Central Employment Agency (North East) LimitedCorus Consultancy
United Kingdom
- Project worker experience: 1+ years - Caseloads: 10 - 15 - Key Working - Confident in using computers - Risk Assessments - SMART The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis, covering early (8AM - 4PM), mid (10AM - 7PM) and late (2:30PM - 10:30PM) shifts. Temporary cover is
Job Source: Corus ConsultancyHome Group Limited
Hexham
Housing Management Coordinator Morpeth, Hexham and surrounding areas Permanent, full time (37.5 hpw) Pay £12.61 per hour (£24,664 per annum) great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Northumberland. As our Housing and Property Co
Job Source: Home Group LimitedVirgin Money
Newcastle Upon Tyne
Business Unit : Customer Experience Salary range: £22,000 - £23,000 per annum?DOE?+ red-hot benefits Location : Remote - work from anywhere within the UK Don't settle for dull. Live a life more Virgin. Our Digital Service Advisers are the voice of Virgin Money and are crucial in supporting, and delivering a heartfelt service to our customers dai
Job Source: Virgin MoneyProtocol Education
Gateshead
Work experience in School // Unqualified Location Gateshead Salary £83-£95 per day Schools in your local community need inspiring individuals like you to step in and make a difference in the education sector. The world of teaching is changing, and we need charismatic personalities to apply and make an impact. Want s
Job Source: Protocol EducationNewcastle Upon Tyne
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
Action flight schedule changes, ensuing all other booking components are updated accordingly.
Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
Support with administration of customer bookings including invoicing and documentation.
Monitoring of and responding to Trustpilot customer reviews.
Managing formal customer complaints to resolution in line with ABTA guidelines.
Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
Proven experience in a similar role within the travel industry.
In depth travel industry product knowledge.
Excellent communication skills, both verbal and written.
Strong customer focus and empathy
Exceptional attention to detail and organisational skills
Able to work in a fast-paced environment
Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
Travel Customer Experience Concierge jobs in Newcastle Upon Tyne
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