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DVSA
Bristol
The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSAs requirements are aligned to its strategic objectives. The post holder will work closely with the Process Owners and Functional Leads
Job Source: DVSABrook Street UK
Frome, Somerset
***HOUSING SERVICE MANAGER *** *** MENDIP *** *** 37.5 h *** ***£ 31,400 *** Brook Street Social Care is offering a new exciting and rewarding role within the Supported Housing accommodation in Mendip (covering 2 locations). You will be providing high level support to those who would otherwise be homeless. The role will involve managing a caseload
Job Source: Brook Street UKProspero Health and Social Care
Bath
Position Service Manager Employment type Permanent Location Bath, Wiltshire Salary £28,700 p.a. plus £100 per on-call session Hours 37.5 worked Monday 9am to 5pm with some on-call Benefits: Career development Employee Assistance Programme 27 days annual leave, including an extra day off for your birthday, with an additional days an
Job Source: Prospero Health and Social CareProspero Health and Social Care
Bath
Position Service Manager Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Employment type Permanent Location Bath, Wiltshire Salary £28,700 p.a. plus £100 per on-call session Hours 37.5 worked Monday 9am to 5pm with some on-call Benefits: Career development Employee Assistance P
Job Source: Prospero Health and Social CareBrook Street UK
Bristol
SERVICE MANAGER £36000 - £38000 Full-Time Bristol An exciting new role for a Service Manager within Supported Living in Bristol. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. You will be providing friendly, compassionate, person-centred, professional, and inspirational support t
Job Source: Brook Street UKRiverside Group
Swindon
Job Title: Service Manager Contract Type: Permanent Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role) Working Hours: Full time 37.5 hrs per week Working Pattern: Monday-Friday 9am-5pm Location: Swindon If you share our values and are excited about making a significant impact at Riverside, please e
Job Source: Riverside GroupBrook Street UK
Frome
***HOUSING SERVICE MANAGER *** Submit your CV and any additional required information after you have read this description by clicking on the application button. *** MENDIP *** *** 37.5 h *** ***£ 31,400 *** Brook Street Social Care is offering a new exciting and rewarding role within the Supported Housing accommodation in Mendip (covering 2 loca
Job Source: Brook Street UKVoyage Care Ltd
Swindon
Registered Manager - Swindon- £ 36,000 per annum Join Voyage Care and Feel Valued, we reward your dedication with: • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned. • Funded Blue Light Card – hundreds of discounts at high street retailers etc. • 24/7/365 doctor line for our colleagues and th
Job Source: Voyage Care LtdCorsham, Wiltshire, United Kingdom
£ 450 - 475 per day
Senior Service Manager
Inside IR35
Largely Remote - Corsham circa 1-2 days per month
6months+
SC Clearance Required
The Role
Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There is a requirement to develop an understanding of clients specific configuration.
Experience
Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service / Change request Management within new tooling (Jira Service Mgmt/Jira).
Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum).
Drive adoption of a Level one Incident Service Desk with an outsourced provider.
An understanding of Agile methodologies is essential, and DevOps desirable.
Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service Acceptance, Relationship Management, Business Analysis, Requirements Definition and Management.
Responsibilities include:
1. Work with Service Analysts to understand current 'As Is' process status (Incident/Request Fulfilment/ Change control).
2. Work with Customer Engagement to understand project milestones/objectives with JIRA Service Management.
3. Work with all stakeholders to develop processes and ITSM tooling.
4. Assist Change Management with 'as is' and 'to be' processes for JSM Transition.
5. Work with Change Management to assist in upgrading transition process (including introduction of a light touch OAC to onboard new services).
6. Support FinOps process, implementing improvements where necessary
7. Develop service reporting following transitional activities to utilise JSM.
8. Leading an internal training programme to develop Service Management team and create supporting documentation.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Service Manager jobs in Corsham, Wiltshire, United Kingdom
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