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Red Rhino Solutions
Cardiff
Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £34k per annum £50k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of Telecommunication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects a
Job Source: Red Rhino SolutionsThe Mobility Furniture Company
Weston-Super-Mare
Job Title : Sales Support Executive Salary : £24,000 per annum (rising to £26,000 upon completion of probation) Location: Weston-Super-Mare Job Type: Full-time, permanent We are The Mobility Furniture Company is a national company with its Head Office in the South West of England. Our reputation means everything to us, and we do everything we can
Job Source: The Mobility Furniture CompanyThe Mobility Furniture Company
Weston-super-Mare, Somerset
Job Title: Sales Support Executive Salary: £24,000 per annum (rising to £26,000 upon completion of probation) Location: Weston-Super-Mare Job Type: Full-time, permanent We are… The Mobility Furniture Company is a national company with its Head Office in the South West of England. Our reputation means everything to us, and we do everything we c
Job Source: The Mobility Furniture CompanySupply Desk
Cardiff
Unlock the Equation to Success! Are you ready to add up the excitement and multiply your impact on young minds? We're on the lookout for passionate and dynamic Math whizzes to join our stellar team of educators at Supply Desk, the education recruitment specialists! The Sum of the Role: Position: Math Teacher Extraordinaire Location: Various clie
Job Source: Supply DeskRed Rhino Solutions
Cardiff
Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £34k per annum £50k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of Telecommunication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects a
Job Source: Red Rhino Solutionsphs Group
Caerphilly
About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do you have exten
Job Source: phs Groupphs Group
Caerphilly
Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management? Have you obt
Job Source: phs GroupBlakemore Retail
Cardiff
Store Manager (SPAR) Location: Llanishen Fach. Salary : £27,000 p/a pro rata for part time, plus potential to earn bonus of up to £7,500, plus excellent benefits package. Hours: Full time / part time / job share up to 40 hours per week. Various shifts available between 7am & 11pm including evenings and weekend cover.Are you a dynamic and experie
Job Source: Blakemore Retailcardiff, wales, United Kingdom
Customer Success Manager | Service Delivery | Remote working (Must be Wales based)
Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too.
The Role
They are looking for an experienced Customer Success Manager with service delivery experience within the cyber security space to join their growing team. This role is reporting directly to the Head of Service.
Within this role, you will be responsible for management of onboarding, Continual improvements and support of the companies customer relationships and operations. You will play a key part in fostering growth, retention and loyalty from their customer base as well as serving internally to influence a customer centric operational culture.
Building and nurturing trusted and transparent customer relationships, you'll serve as the primary point of contact and trusted advisor for your customers within the company. Proactively monitoring and analysing customer accounts to identify opportunities and potential risks to account health, as well as recognizing opportunities for upselling, cross-selling, and expansion, will be a key part of your role.
Required
Minimum 2 years’ experience in IT services industry.
Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations.
Excellent understanding of service methodologies and approaches; preferably with previous IT operational management.
Experience proactively seeking out and establishing new relationships across the customers organization, including contacts from secretary to CEO.
Responsibilities
Be responsible for the ongoing onboarding, availability and delivery of the company's service for your customer.
Develop plans that regularly engage customers in evaluating needs and strategic direction, including the identification of any adoption barriers.
Measure and continually improve the service operations.
Regularly track the overall health of our customer relations to proactively anticipate customer needs and identify industry trends.
Nurture relationships with customer stakeholders into one of genuine partnership through identifying opportunities to improve their metrics and drive more value for them.
Identify and monitor activity of volatile accounts, reporting on upcoming or ongoing impacts or potential threats to the overall business.
Partner with Account Managers on customer renewals and identified cross-sell/upsell opportunities.
Ensure service and support renewal rates are high due to excellent customer satisfaction and Service adoption.
Ensure customers and their wider teams are correctly set up and on-boarded to the company's services.
Communicate value of new functionality as it is relates to unique customer goals, use cases, and opportunities.
Serve as an escalation point for service issues that impact the customer’s success.
Interviews are currently taking place, apply directly to find out more!
Email Alert for Customer Success Manager jobs in cardiff, wales, United Kingdom
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