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Adecco
Barrow-in-Furness
Customer Service Assistant (Barrow branch) 36.25 hours Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. Our client is a leading comp
Job Source: AdeccoAdecco
Barrow in Furness
Customer Service Assistant (Barrow branch) 36.25 hours Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. Our client is a leading com
Job Source: AdeccoAdecco
Kendal
Customer Service Assistant (Kendal branch) - 36.25 hours per week Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. Our client is a
Job Source: AdeccoAdecco
Kendal
Customer Service Assistant (Kendal branch) - 36.25 hours per week Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have a fantastic opportunity for you to join our client's customer service team as a Customer Service Assistant. Our client is a l
Job Source: AdeccoThe Solution Auto
Bolton
Vacancy - Service Manager - Bolton A HUGE opportunity has just come in, if you're a Service Manager at the top of your game and now ready for an exciting fresh challenge, then read on This is one opportunity NOT TO BE MISSED Working with the No1 motor trade employer in the North West Prestigious group and premium brand Salary & benefits: £50k basic
Job Source: The Solution AutoConnells Survey and Valuation
Bolton
Job Description Do you have an outgoing personality ?Do you like talking to people over the telephone?Would you like to work in a fun & rewarding environment ?If the answer to these questions is yes, we may have the job for you!We are recruiting Customer Service Advisors to work in our busy central operations team in Bolton, where you will be wor
Job Source: Connells Survey and ValuationHeatrod Elements Ltd
Bolton
Job Title: Customer Service Team Leader Location: Farnworth, Bolton, BL4 0AN Salary : £27,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 38 hours per week About the Company: Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team. Based in Farnworth, Bolton we are the leading manufacturer of
Job Source: Heatrod Elements LtdErnest Gordon Recruitment Limited
Bolton
Customer Service Advisor (Automotive) Bolton £24,000 - £26,000 (OTE: £36,000 Uncapped) + Progression Opportunities + Training + Pension + Private Medical + Life Insurance + Car scheme Are you a Customer Service Advisor with a background in the Automotive industry looking to work for one of the world's largest car manufacturers they offer unparallel
Job Source: Ernest Gordon Recruitment LimitedBolton
This role is for a highly motivated Customer Service Manager with excellent leadership skills and a passion for customer satisfaction. You will be responsible for managing our dedicated Customer Service team, ensuring a high standard of customer service delivery in the industrial manufacturing distribution industry.
Client Details
This company is a well-established player in the small components manufacturing industry distributing a high volume of low-value small parts. With a team of over 1000 employees based in Manchester, the organisation is committed to providing superior products and services to its clients, consistently enhancing its market reputation.
Description
Key responsibilities will consist of:
Lead and manage the Customer Service team to deliver exceptional service.
Develop and implement customer service policies and procedures.
Providing continuous assistance to team members handling orders, complaints, and delivery challenges.
Generating regular reports for senior management to track sales and identify slow-moving items.
Maintaining frequent communication with customers via email, phone, or in-person visits to nurture relationships and resolve any concerns.
Conducting an annual customer satisfaction survey, analysing feedback, and implementing improvement strategies based on the results.
Handle complex customer service issues and oversee resolution.
Monitor and analyse performance metrics and implement improvement strategies.
Provide training and coaching to team members to ensure continued development.
Ensure compliance with industry regulations and company policies.
Regularly monitoring the performance of team members to ensure efficiency.
Accurately managing and inputting orders into MPL/FRA and Presto platforms to meet customer requirements.
Guiding international stores on prioritising deliveries as needed.
Profile
A successful Customer Service Manager should have:
Have a minimum of 3 years' experience working in a customer managerial position
Strong abilities to communicate with team
Have strong leadership skills and have the ability to motivate and direct other team members
Have excellent communication skills, both verbal and written
Have strong attention to detail
Work well within a fast-paced environment
Ideal knowledge of the manufacturing industry
Ideal know-how of sales order processing & invoice inputting processes
Have good working knowledge of Microsoft Office
Job Offer
Basic salary starting at £32,700
Discretionary team performance based bonus
Progressional earning potential
Career development progression into directorate route
Exposure to B2B industrial manufacturing competitive landscape
Pension contribution
2x salary life assurance
Basic holiday allowance + bank holidays
Customer service manager jobs in Bolton
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