Travel Specialist (London & Manchester)

England, United Kingdom

The Who

In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.

The Why

At TAG, our company values matter. We appreciate our staff working as a T eam, having A mbition and being G enuine.

You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Travel Specialist you will have a diverse and varied role. We are looking for staff to join our Luxury Travel, Touring and Corporate teams. Here are just some of the things you’ll be getting involved with:

Manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs.

Analyse all enquiries and requests received from clients and decide on the best options to offer.

Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.

Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations.

Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.

Process complex reissues and pricing records accurately.

Manage Quality Control (QC) procedures and tasks.

Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.

Process administrative tasks including accounting queries from both the client and Finance department through to final reconciliation. Assess client credit levels, if applicable, and work in conjunction with the Finance department to ensure payments are received.

Ensure all PNRs in Galileo are correct and fully completed.

Ensure proactivity and organisation of Outlook inbox, TAG desktop tasks and GDS queries.

Adhere to PCI and Anti-Bribery regulations in accordance with Company policy.

Perform other duties as may be assigned from time to time.

Engage daily with Microsoft Teams to ensure awareness of important team communication.

Share any potential cross-divisional business development leads and referrals for other TAG divisions across all territories.

The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Travel Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

Certificate, diploma or degree in tourism/travel or equivalent combination of education and directly related experience

3+ years of relevant experience within a travel agency

Good knowledge and understanding of airfares, contracted fares, ticketing and reissues

GDS experience (Galileo preferred)

Versed in booking flights, hotels and a good understanding of published airfares

Experience handling VIP, entertainment clients and/or group travel

Strong knowledge of Microsoft Suite, and familiar with/ability to use travel systems

Excellent verbal and written communication skills

Well established organisational skills and attention to detail

Ability to work independently or within a team environment

Versatility, flexibility, and a willingness to work within constantly changing environment

Excellent customer service and negotiation skills

Proactive and self-starter

Problem-solving and multi-tasking skills with ability to prioritise, meet deadlines and think outside of the box

Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue

Excellent customer service skills internally and externally

The Where and When

This is a full-time role (35 hours per week) based in either our London or Manchester office.

Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Operations Manager, who is based in the same office. There are other regional teams based in the UK, US, Saudi Arabia, South Africa, Singapore and Australia that you may work closely with, too.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

Competitive salary DOE

Healthcare cash-back scheme

Wellness/EAP programme

Employee discounts

Enhanced employer pension contributions

Service-based holiday entitlement

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to [email protected]

And before you press send, please make sure you’re eligible to work in the UK!