IT Support Assistant
Royal Leamington Spa, England, United Kingdom
Wright Hassall LLP, based in Leamington Spa, with history of 175 years are looking to recruit an IT Support Assistant works as part of an IT team responsible for providing telephone and on-desk support for internal colleagues on application and hardware issues. Providing quality support in a timely and professional manner is absolutely key to the role.
Job Responsibilities:
Providing a first line level response via telephone, email and desk side to internal staff
Resolving technical issues or escalating to relevant members of the IT team
Ownership of a call, ensuring you are keeping colleagues fully informed of progress
Person specification:
1st Line level IT experience across Windows/MS Office/MS Exchange
Strong communication skills and a desire to play a key role in the future of the team.
Ability to work as a team player and will have high levels of motivation.
Good organisational skills.
Be able to work in busy and fast paced professional environment.
Benefits:
We offer a competitive salary and excellent benefits package, including 22 days annual leave, pension, private healthcare, training and development, life assurance, healthcare scheme, on-site parking, canteen and an active social committee.
Wright Hassall values the differences and advantages that a diverse workforce brings to the firm and is committed to ensuring that all applicants are valued as individuals and treated with respect and fairness.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.