Customer Service Executive
Skelmersdale
I am pleased to be working with a market-leading manufacturing client who are looking for a Customer Service Executive to join their fast-paced operation! The role they are recruiting for is a full-time, permanent position and is located in Skelmersdale.
Benefits:
Salary - £24,000 to £25,000 per annum
Role Type – Full-time, Permanent
Working Hours – Monday to Friday 8:30am to 5pm, no weekends!
Holidays – 26 days plus bank holidays
Employee Store Discounts
Free On-site Parking
Cycle to Work Scheme
Role Purpose:
The successful candidate will be responsible for working with existing clients to deliver exceptional customer service, receiving and booking in client orders, instructions and materials. They will be required to communicate regularly with clients to keep them fully up to date on all elements of their orders, and to ensure client needs have been correctly understood by all departments within the business. Please note, this is not a call centre position.
Key Responsibilities:
Deliver exceptional customer service to existing clients, promptly replying and responding to client enquiries, resolving issues when necessary
Work closely with other departments of the business, including Sales and Quality, to ensure client expectations are met and exceeded
Ensure client orders, quotes and time estimates are as accurate as possible
Maintain an accurate record of all activity, including client contact and orders input into the system
Ensure sales invoices are raised promptly
Work towards weekly/monthly KPIs, ensuring these are met consistently
Specification:
Previous Customer Service experience is essential
Previous experience working within B2B Customer Service would be beneficial
Proficient in the use of MS Office, with a particular focus on Excel
Experience in SQL Reporting would be beneficial
Strong communication skills, both verbal and written
A positive, outgoing attitude with the willingness to learn in a new environment
If you meet the specification and feel this would be the right role for you, please apply today!