ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Hays
Sheffield, England, United Kingdom
Your new company Working for a market leading group of companies with a strong focus on security across the globe. Providing sector specific technology to provide tailored solutions. Your new role Responsible for managing Networking, IT Infrastructure, Cloud solutions and delivering end-user support to a range of desktop, mobile and business softw
Job Source: HaysSearchability®
Alfreton, England, United Kingdom
IT SUPPORT TECHNICIAN Opportunity for an IT Support Technician to join an Alfreton based innovative company. Salary up to £34,000 + fantastic benefits including annual bonus scheme, matched 7% pension, medical cash plan, cycle to work scheme and more! Apply online or contact [email protected] / 07704 152643 WHO ARE WE? A global l
Job Source: Searchability®Rise Technical Recruitment Limited
Sheffield
Head of Computer Science Sheffield £41000-£46000 + Bonuses + Excellent pension + Leadership role + Brilliant holidays Are you a Head of Computer Science or a Computer Science teacher looking for the next step in your career? Do you want to join an innovative, ambitious and renowned education institution where you will play a vital role in the g
Job Source: Rise Technical Recruitment LimitedRise Technical Recruitment
Sheffield
Head of Computer Science Sheffield £41000-£46000 + Bonuses + Excellent pension + Leadership role + Brilliant holidays Are you a Head of Computer Science or a Computer Science teacher looking for the next step in your career? Do you want to join an innovative, ambitious and renowned education institution where you will play a vital role in the g
Job Source: Rise Technical Recruitmenteducation personnel
Kimberley
Head of Computer Science Exciting Leadership Opportunity at our Premier School in Erewash Permanent Position Education Personnel is seeking an experienced and dynamic Head of Computer Science to lead our innovative department at our esteemed school in Long Eaton. This is a unique opportunity to shape the future of computer science education with
Job Source: education personneleducation personnel
Kimberley, Nottinghamshire
Head of Computer Science Exciting Leadership Opportunity at our Premier School in Erewash Permanent Position Education Personnel is seeking an experienced and dynamic Head of Computer Science to lead our innovative department at our esteemed school in Long Eaton. This is a unique opportunity to shape the future of computer science education with
Job Source: education personnelInplace Personnel Services Ltd
Alfreton
Job Purpose: My client is recruiting for an IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive
Job Source: Inplace Personnel Services LtdSenitor Associates
Sheffield
Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You
Job Source: Senitor AssociatesChesterfield
Head of Group IT Service Operations
As Head of Service Operations, you will lead a team responsible for managing IT Operations, Service Delivery, and Support. You will have a history of leadership and management, experience of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills.
You will be able to work in a fast-paced environment, with a range of stakeholders, to deliver quality services to tight deadlines and contractual constraints. You will be able to prioritise, be comfortable with autonomy, and to have a 'can do' attitude at all times.
Your focus within the role will be leading, motivating, and coaching IT support and operational teams, defining and managing service levels, and identifying and implementing continuous service improvements.
You will maintain a culture that promotes agile delivery of services and enhancements with an “automation first” approach in a high velocity environment.
This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield or Tunbridge Wells.
Key Accountabilities and Responsibilities:
Implement and maintain Service Operations processes incl. incident management, problem management, change management, asset management, request management and the service desk.
Identify and implement improvements to processes with in service operations.
Management of 3rd Party Suppliers which support service delivery.
Foster and maintain a culture of continuous improvement to ensure the services continue to meet business needs.
Set Service Levels & KPIs producing regular reports measuring performance.
Manage and mitigate operational risks plus compliance with security/regulatory requirements.
Develop and maintain strong relationships and drive engagement with IT and business colleagues.
Identify training and development opportunities and provide mentoring/coaching to enable the personal development of the IT support teams.
Still be able to be hands on for IT infrastructure / IT support as needed.
Skills, Experience and Knowledge Required:
Must haves -
Strong commercial and Strong relationship management and communication skills (both verbal and written).
Excellent organisational and time management skills with the ability to prioritise work effectively.
The passion, drive, and commitment to succeed in a fast-moving, highly pressured environment.
Excellent critical thinking and problem-solving skills.
Good data analysis, planning, and organisational skills.
Excellent leadership qualities with the ability to provide direction.
Preferred experience –
Significant experience of successfully managing IT service delivery.
Significant experience of implementing, managing, and improving Service Management processes.
Significant experience of leading operational people and teams.
Experience with statistical analysis and data processing.
Experience of successfully recruiting and retaining high calibre employees.
Strong technical background, with the ability to challenge technical resources (internal and external suppliers).
ITIL\ITSM accreditation or similar qualifications.
Experience with cloud technologies, such as Office 365 (inc SharePoint) and Azure.
Experience or knowledge equivalent to dealing with M&A activity under the service operations.
Why us?
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers’ advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.
We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.
What we offer in return?
A collaborative and fast paced work environment
Private medical health care plan
28 days annual leave plus Bank Holidays and the ability to buy/sell five days holiday
A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
Life Assurance 4x annual salary
Hybrid working model - from our Peterborough, Tunbridge Wells or Chesterfield offices
Please apply with your up to date CV.
Head of Group IT Service Operations jobs in Chesterfield
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.