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Staffline Recruitment Ireland
Belfast, Northern Ireland, United Kingdom
We are working with our client, a leading player within their industry, to recruit an established Team Leader. Overall Responsibility : Duties Ensure the effective running of the shift team Manage the event and call handling performance of the shift team to achieve and exceed KPI’s Responsible for maintaining and improving on the quality of wo
Job Source: Staffline Recruitment IrelandAd Warrior Ltd
Lisburn
Team Leader Job Type Full Time Location Lisburn, Northern Island Salary £ per hour Hours: 40 per weekAre you the Team Leader they are looking for?Do you have the passion, talent, skills and care experiences that can mak...
Job Source: Ad Warrior LtdBrook Street UK
Belfast
Brook Street Recruitment is working on behalf of our client - a well-known security company to recruit an experienced team leader to join the expanding business. Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. The role will involve managing a team of Arc Room Controllers. Dutie
Job Source: Brook Street UKWHSmith
Belfast
Team Leader WHSmith Belfast International Airport Contract Type Permanent Working hours 39 hours per week working any 5 out of 7 days including weekends As a Team Leader in our Belfast International Airport store, youll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment th
Job Source: WHSmithSearch 5.0
Belfast, Northern Ireland, United Kingdom
Lead Data Engineer Want to help drive the Data function with one of the most reputable employers in Belfast? This company is known for it’s innovation, delivery, and culture. Their Belfast hub is at the centre of the tech community, promoting learning and diversity at all levels. They have a new opportunity for a Lead Data Engineer – this functi
Job Source: Search 5.0Security Cleared Jobs
Belfast, Belfast, United Kingdom
Team Manager Up to £28,000.00 PA Belfast Hybrid/Home-working - you may be required to attend site for support, team building or team meetings. Permanent, Full or Part time At Serco, not only is the nature of the work wedo important, everyone has a significant roleto play, from caring for vulnerable people tomanaging complex public services.W
Job Source: Security Cleared JobsTechaxis, Inc
Belfast, Northern Ireland, United Kingdom
Our client is looking for an Oracle Data Conversion Lead experienced in either Finance & Procurement or HCM & Payroll Qualification Must have extensive experience in data conversion and migration projects, preferable with Oracle Fusion projects. Strong understanding of data migration concepts, methodologies, and best practices. Must have experience
Job Source: Techaxis, IncSearch 5.0
Belfast, Northern Ireland, United Kingdom
Lead QA Automation Engineer - Belfast - £80,000 + Bonus + Equity Search 5.0 are proud to be exclusively partnered with a Silicon Valley based success story that is growing out an engineering centre of excellence in Belfast, having just moved into new and state of the art offices in the Belfast city centre. Our client is incredibly well funded and
Job Source: Search 5.0Belfast, Northern Ireland, United Kingdom
Job Description:
day-to-day call centre operations, including staff scheduling, performance monitoring, and resource allocation.
and implement strategies to improve call centre efficiency, productivity, and customer satisfaction.
monitor, and report on key performance indicators (KPIs) such as call volume, average handling time, and customer satisfaction scores.
coach, and mentor call centre team leaders to ensure they have the necessary skills and knowledge to provide excellent customer service.
a positive work environment that promotes employee engagement, motivation, and retention.
call centre metrics and customer feedback to identify areas for improvement and implement corrective actions.
with other departments, such as IT, HR, to ensure smooth operations and alignment with company goals.
escalated customer complaints and resolve complex issues in a timely and professional manner.
up to date with industry trends, best practices, and emerging technologies to continuously improve call centre operations.
and present regular reports on call centre performance to senior management.
Behavioural Competencies:
Demonstrates strong leadership qualities, inspires, and motivates team members, and leads by example.
Possesses excellent verbal and written communication skills, actively listens, and effectively conveys information.
Intelligence: Displays self-awareness, empathy, and the ability to manage emotions in high-stress situations.
Demonstrates flexibility and adaptability in a fast-paced, ever-changing environment.
Exhibits strong analytical and problem-solving skills, able to think critically and make sound decisions.
Works effectively with cross-functional teams, fosters positive relationships, and promotes a collaborative work environment.
Focus: Demonstrates a deep commitment to customer satisfaction, going above and beyond to meet customer needs.
and Development: Provides ongoing coaching, feedback, and development opportunities to help team members grow and succeed.
Experience:
Minimum 2 year in Team management
Required:
Right To Work in the UK
Complete and clear our Backgrounding checks (Financial & Criminal) due to nature of the job.
Contact Center Team Lead jobs in Belfast, Northern Ireland, United Kingdom
ⓘ There was an unexpected error processing your request.
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