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PLANET RECRUITMENT SERVICES LTD
Oxford
Position; Customer Service Administrator Location; Cowley Salary; £28,000 circa per annum Planet Recruitment are proud to be working with our well-established client in Cowley, Oxfordshire who are seeking a new permanent member of their customer services team. Main responsibilities; First port of call for all Customer enquiries by phone/email/HubSp
Job Source: PLANET RECRUITMENT SERVICES LTDCameo Consultancy
Banbury
As Customer Service Administrator you will be joining a busy and fast paced team working for a highly successful and established food manufacturing company based onsite in Banbury in their new modern, open plan office. The business specialises in supplying to the food industry and have a real passion for building partnerships with their customers w
Job Source: Cameo ConsultancyThe Recruitment Group
Witney
We are working in partnership with a well-established company in Witney who are looking for a Customer Service Administrator to join their small friendly team. As Customer Service Administrator, you will manage customer accounts and develop good working relationships, as part of a professional and friendly customer service team. The role involves p
Job Source: The Recruitment GroupCandidate Source
Cirencester
Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and arranging telecommunications services, juggling installation teams
Job Source: Candidate SourceVertu FM
Cirencester
Contract Administrator Cirencester Permanent Full Time £23,795 - Monday - Friday We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board. Due to expan
Job Source: Vertu FMCandidate Source
Cirencester
Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and arranging telecommunications services, juggling installation teams
Job Source: Candidate SourceReed
Oxford
Reed Oxford are delighted to be partnering with a client specialising in providing installation and maintenance of mechanical and electrical services, who are are currently seeking an Customer Care Advisor to join their team. A brief overview of responsibilities include: Provide customer support, investigating and resolving issues first time wherev
Job Source: ReedThe Recruitment Group
Witney
We are working in partnership with a well-established company in Witney who are looking for a Customer Service Administrator to join their small friendly team. As Customer Service Administrator, you will manage customer accounts and develop good working relationships, as part of a professional and friendly customer service team. The role involves
Job Source: The Recruitment GroupOxford
£ 27000 - 28000/annum
Position; Customer Service Administrator
Location; Cowley
Salary; £28,000 circa per annum
Planet Recruitment are proud to be working with our well-established client in Cowley, Oxfordshire who are seeking a new permanent member of their customer services team.
Main responsibilities;
First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.
HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside Customer Service KPIs.
Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements
Assist team with technical call logging and corrective bookings when appropriate
Processing of cancellations and ensuring sites closed down on CRM
Assist with daily follow-ups and close down of engineering team
Appropriate team cover for holiday and sickness
Monitoring and key holding amendments
Back up for call closing and invoicing
Tech/corrective logging
Telephone answering as required
Assist with allocation of unassigned tickets and daily HubSpot management
Updating CRM database
Systems on test procedureRequired;
Previous customer service experience
Excellent telephone manner and communication skills
Attention to detail
Ability to identify and set priorities
Computer literate
Enjoy working as part of a busy teamCommutable locations;
Cowley, Kidlington, Head...
Email Alert for CUSTOMER SERVCE ADMINISTRATOR jobs in Oxford
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