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Nigel Frank International
City of London
ServiceNow Technical Team Lead - £70,000 DOE - Remote (Must be UK Based) I'm currently working with a ServiceNow Elite Partner with a strong presence across Europe who are looking for a ServiceNow Technical Consultant/ Team Lead to join their existing team. They currently have a small team in place and are looking for somebody who's confident work
Job Source: Nigel Frank InternationalSearchability®
Stoke-on-Trent
Job DescriptionSoftware Development Technical LeadWe are looking for a highly skilled individual to join our team in Stoke, someone with a passion for technical ownership to challenge and create innovative solutions, working with our Product Managers and other Technical Leads.No day is the same in this fast-paced environment working with .Net Frame
Job Source: Searchability®MRJ Recruitment
Manchester
Job Description **Game-Changer with Coding Expertise Wanted** We're seeking a seasoned Technical Lead to shape the future of our gaming empire. With 63 million customers in 22 languages, our tech marvels have revolutionized the industry. Split your time 50-50 between refining tech solutions and mentoring/coaching our team. Your expertise in Gola
Job Source: MRJ RecruitmentIC Resources
Edinburgh
Job DescriptionSenior Principal Digital Design Engineer - EdinburghI am looking for an experienced Digital Design Engineer to come and join my client, a leading-edge technology company that develops solutions for large complex batteries, which are used in a range of applications such as electric vehicles, buses, and marines. They are now looking fo
Job Source: IC ResourcesBennett & Game Recruitment Limited
Basingstoke
Job DescriptionJob Profile for Lead Technical & Design Engineer - Valves - MC269845Technical Engineering Manager required for a valve manufacturer based in the Basingstoke area. The successful candidate will be an experienced engineer ideally within valves. There is a small team you would be mentoring with the rest of the management team. This is f
Job Source: Bennett & Game Recruitment LimitedMcGregor Boyall
Manchester
Middleware Technical Lead - Resilience ** Hybrid working 2 days office Contract, up to £800/day (inside IR35) Leading financial services client is looking for a Middleware Technical Lead focused on resilience who will ensure the smooth and secure flow of data across critical processes. Your focus will be on safeguarding this journey against potenti
Job Source: McGregor BoyallThomas Thor
Greater Bristol Area, United Kingdom
Holtec International and its subsidiary companies are designing an unconditionally safe and secure source of clean energy, the SMR-300 small modular reactor. The Position is offered by Holtec Britain as a member of the Holtec International family, a global turnkey supplier of equipment and systems for nuclear, solar, geothermal, and fossil power ge
Job Source: Thomas ThorLegal & General
Hove
Job DescriptionHelping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas o
Job Source: Legal & GeneralSheffield
Job Description Technical Team Leader
Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Shift rotation – 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off
About the Company and the Role:
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.
The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full lifecycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team.
Position Responsibilities:
Manage Incidents & Requests ensuring SLA Performance against KPIs.
• Ensure accurate and up to date information is recorded against all tickets.
• Ensure daily checks are performed correctly and in a timely manner.
• Be aware of ongoing escalations
• Be aware of current Major incidents.
• Manage P1 and P2 Incidents, keeping service managers informed and escalating if required.
Technical Competencies:
• 3rd level technical service experience level is a must.
• Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments
• Prior experience in a 24 x 7 Network Operations Centre / Service Desk Environment
• Excellent problem-solving skills
• Excellent communication skills (Communication to customers verbal and written is mandatory)
• 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022)
• Experience with Monitoring Software
Business Competencies:
To succeed in this role, you’ll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment.
You would be required to demonstrate the following:
• Strong Technical skills.
• Accountability and responsibility for your workload.
• Helpful and approachable attitude.
• Excellent time management skills.
• Ideally, you’ll have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews.
• Mentoring junior colleagues and be responsible for career development
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Technical Team Lead jobs in Sheffield
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