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The Caraires Consultancy
Upper Bruntingthorpe
Monday to Friday 9.00am to 5.30pm 40 hours per week Temp to Perm **Own transport is needed due to the location, there is no public transport routes** Our client is a global leader in providing automotive products and services, offering a comprehensive range to the automotive industry. Role Overview for a Customer Support Administrator: As a cu
Job Source: The Caraires ConsultancyRandstad Construction and Property
Coventry, West Midlands
A large national FM and maintenance company are looking for an experienced Contract Support / Administrator to be based at a large static site in and around the area of Coventry. This is a fantastic role for the right person to join an established maintenance team working. Benefits: Salary: £(phone number removed) per annum Mon to Fri (8 AM to 5
Job Source: Randstad Construction and PropertyMartin Veasey Talent Solutions
Northampton
SALES SUPPORT ADMINISTRATORS - COMMERCIAL ASSET FINANCE SECTOR "Pivotal role for paralegal or legal secretary or administrator to apply their superb administrative capabilities within a fast-paced commercial asset finance sales environment." Salary £(phone number removed) (Dependent on Experience) + Bonus + Benefits Location: East Midlands Comm
Job Source: Martin Veasey Talent SolutionsReed
Coventry
Job Title: Administrator (Temporary to Permanent) Location: Coventry (Office-based) Salary: £28,000 - £32,000 (depending on experience) Working Hours: Monday to Friday, 9:00 am - 5:15 pm Are you an organised and efficient individual with experience in administration? I am working with a well-established Midlands business, is seeking an Administ
Job Source: ReedIMH Recruitment
Glenfield
IMH Recruitment are currently recruiting for a Business Support Administrator for our client in Leicester. You will be required to support The Children In Care Team. Duties: * Diary Management * Administrative duties * Ensure all orders are processed * Creating processes for digitally contacting 21 - 25 year olds 3 times a year * Ensuring al
Job Source: IMH RecruitmentHR Dept
Warwick
This is an on-site role for a Business Support Administrator at The HR Dept South Warwickshire. The successful candidate will be responsible for performing various administrative tasks to support the Business Development team, but will also need be responsible for some aspects of finance and credit control. Hours and working location 37.5 hours p
Job Source: HR DeptReed
Coventry
Job Title: Administrator (Temporary to Permanent) Location: Coventry (Office-based) Salary: £28,000 - £32,000 (depending on experience) Working Hours: Monday to Friday, 9:00 am - 5:15 pm Are you an organised and efficient individual with experience in administration? I am working with a well-established Midlands business, is seeking an Administ
Job Source: ReedJT Recruit
Glenfield
Our Local Authority are currently looking for an Business Support Administrator to join them on a temporary basis. Location – LE3 8RA Pay Rate – £11.98ph The role would be in the Children In Care Team and the processes are predominantly in relation to care leavers. We currently contact 21 - 25 year old care leavers without a current Pathway Pla
Job Source: JT RecruitLutterworth
Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.
Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.
Scope of Role:
To oversee a growing portfolio of customer accounts ensuring these are administered and managed effectively and in line with agreed SLA’s. In addition to ensure all customer interaction is to a high standard and provides the experience expected.
Objectives for Role:
Process Management
Ensure all data input of vehicle documents is completed with accuracy and within agreed time scales.
Efficient and accurate filing of vehicle documents
Process daily post, ensuring all documents are posted to the correct customers on time.
Responsible for booking in units at multiple Vehicle solutions locations.
Responsible for using multiple external customers databases and systems
Deal with multiple Vehicle solutions sites and auction sites ensuring smooth transition of units to sale.
Customer Service
Responsible for dealing with general customer enquiries in an efficient and timely manner both face to face, via telephone and email, ensuring a satisfactory outcome is reached or escalating where necessary
Be the point of contact for our customers and develop and maintain excellent relationships with our vendors
To be the first point of contact for a portfolio of customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
Contact with key customers both within the business and external in order to enhance the customer experience
Skills, Knowledge and Experience:
Experience of working within rigid regulations and procedures
Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction
Excellent customer service skills
Manage the customer handover experience on site
Strong administration skills
A keen eye for detail and accurate data entry skills
Excellent interpersonal and communication skills both verbal and written.
Able to use your initiative and be flexible, reacting to change quickly and effectively
Able to work as part of a team to ensure successful delivery of a sale
Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload
Benefits
25 days holiday + Bank Holidays
Birthday Off
Wellbeing & Charity Days
4% pension contribution
This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Email Alert for Customer Support Administrator jobs in Lutterworth
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