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Workshop Recruitment
Portsmouth
Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customer
Job Source: Workshop Recruitment360 Resourcing Solutions
Portsmouth
A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join them on a full-time, permanent basis, and in return, you will receive a competitive salary of £27,300
Job Source: 360 Resourcing SolutionsOxford Innovation Space
Lee-on-the-Solent
Located in the vibrant Solent Enterprise Zone at Solent Airport at Daedalus, Hampshire, we help to bring growing companies together and boost the manufacturing and technology industries. Our mission is to bring innovators together to share resources, knowledge, and expertise. With state-of-the-art facilities and a supportive community, Fareham Inn
Job Source: Oxford Innovation SpaceHays Specialist Recruitment Limited
United Kingdom
Were seeking an experienced HR Advisor / HR professional to join a large public sector organisation based on the Isle of Wight for a temporary contract from 2-4 months +You will be handling your own varied case load of employer relations cases across a range of complexity from low level through to complex case work. As an HR Advisor, you will provi
Job Source: Hays Specialist Recruitment LimitedMorgan Law
Isle Of Wight, England, United Kingdom
We are looking for an experienced HR Advisor to immediately join a large organisation to support their Employee Relations team for the next 2-4 months initially. You will manage around 20-30 Employee Relations cases at any one time and provide end to end HR support to the line managers and employees involved. You will need to come with a strong b
Job Source: Morgan LawMorgan Law
Isle of Wight
We are looking for an experienced HR Advisor to immediately join a large organisation to support their Employee Relations team for the next 2-4 months initially. You will manage around 20-30 Employee Relations cases at any one time and provide end to end HR support to the line managers and employees involved. You will need to come with a strong b
Job Source: Morgan LawPearson Whiffin Recruitment Ltd
Fareham
Employee Relations Advisor £29,000 DOE Full Time – Permanent Flexible Hybrid working available Hampshire Are you a passionate Senior HR professional looking for a flexible Employee Relations focused role with the opportunity to really make a difference? Due to growth, an exciting new position has become available for an Employee Relations Adv
Job Source: Pearson Whiffin Recruitment LtdSLS Recruitment
Southampton
No experience required - Immediate starts available. Are you tired of your hard work going unnoticed Are you looking for a role where your contributions are truly valued Our Southampton based client is searching for passionate, motivated individuals to join as Sales Assistants on a full time basis. As a Sales Assistant, you will be representing our
Job Source: SLS RecruitmentPortsmouth
Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and Experience Coordinator who can be responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service.
Working in a contact centre environment you must be focused on delivering customer service excellence to ensure the right outcome are achieved. You must have a positive, professional, and versatile attitude at all times. You will need to have excellent interpersonal skills and maintain a level headed approach when dealing with contentious situations.
To be successful you will need to have a minimum of 2 years Customer Service Experience with previous complaint or dispute handling and investigation experience.
Duties include
Managing the end-to-end process for all information received maintaining the Compliments and Complaints register and customer portals.
Ensure Compliments and Complaints are being dealt with in a timely manner.
To provide customer service excellence for all internal and external customers.
Work closely with the relevant management teams to identify the root cause of a complaint and ensure the corrective action is undertaken to resolve the complaint in a timely manner for the Customer.
Manage customer satisfaction feedback to identify issues to resolve immediately and trends to be addressed for continual improvement.
Use data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.
To assist with any other administrative activities that are required to support the team, to effectively manage the service.
Skills required
Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
Able to communicate with the wider teams and be able to remain professional even when issues are contentious.
Have an empathetic, patient and positive attitude.
A confident and professional telephone manner.
Have good intermediate computer skills in all MS Office applications and be very comfortable with using MS Excel to manage registers and manipulate data.
Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.
Working hours
8.30 – 5pm Monday to Friday (40 Hours per week)
Customer Experience & Relations Coordinator jobs in Portsmouth
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