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Matchtech Technology
Eastleigh
Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the
Job Source: Matchtech TechnologyCarrington West
Southampton
Position: Planning Technician Location: Southampton, UK (Hybrid Working: 3 days a week in-office) Salary: Up to £30,000 depending on experience. Benefits: Comprehensive Package, including Flexible Working Hours, Pension Scheme, Health Insurance, Professional Development Opportunities, and more! Carrington West are pleased to be working with a lead
Job Source: Carrington WestKolt Recruitment Ltd
Romsey
Kolt Recruitment are recruiting for a Service Technician for a leading dealership. Key Responsibilities: * Carrying out vehicle services and repairs in accordance with brand technical standards. * Working in accordance with brand and dealership processes. * Liaising directly with customers where appropriate. * Providing support to less experienced
Job Source: Kolt Recruitment LtdThe Work Shop Resourcing Ltd
Marchwood
Service Technician - Southampton, Portsmouth, Romsey, Salisbury, Isle of Wight and Honiton - Salary: £30,000 We are working with a long-standing, prestigious automotive company based in Southampton which is looking to recruit experienced Service Technicians to be based in different dealerships across the South Coast. As a Service Technician you wil
Job Source: The Work Shop Resourcing LtdKolt Recruitment Ltd
Southampton
Kolt Recruitment are recruiting for a Service Technician for a leading dealership. Key Responsibilities: Carrying out vehicle services and repairs in accordance with brand technical standards. Working in accordance with brand and dealership processes. Liaising directly with customers where appropriate. Providing support to less experienced colleagu
Job Source: Kolt Recruitment LtdPembrook Resourcing
Portsmouth
PDI / Service Technician Pembrook Resourcing is currently recruiting for our client, a Main Dealer is looking to recruit a motivated PDI / Service Technician to join their team. The role ; * Carry out diagnosis and Preparation of Vehicles to meet our client’s standards before collection. * Demonstrate the ability to work as part of a team or us
Job Source: Pembrook ResourcingThe Work Shop
Southampton
Service Technician - Portsmouth, Southampton, Romsey, Salisbury, Isle of Wight & Honiton - Salary: £30,000 We are working with a long-standing, prestigious automotive company based in Southampton which is looking to recruit experienced Service Technicians to be based in different dealerships across the South Coast. As a Service Technician you will
Job Source: The Work ShopKolt Recruitment Ltd
Portsmouth
Kolt Recruitment are recruiting for a Service Technician for a leading dealership. Key Responsibilities: * Carrying out vehicle services and repairs in accordance with brand technical standards. * Working in accordance with brand and dealership processes. * Liaising directly with customers where appropriate. * Providing support to less experienced
Job Source: Kolt Recruitment LtdEastleigh
Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager. As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials. If you have a strong background in planning, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply. What You'll Do Repair Triage:
Analyse and validate customer service requests to determine appropriate action and make necessary changes.
Prioritise repair tasks based on urgency and customer needs.
RMA Planning:
Utilise SAP to efficiently plan and coordinate RMAs within the Service Centre load.
Ensure timely processing and tracking of RMAs to meet service level agreements.
Resource Coordination:
Collaborate with the manager or service coordinator to allocate resources effectively for service tasks.
Coordinate technician schedules and assignments to optimise productivity.
Point of Contact:
Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns.
Provide regular updates on service statuses and resolutions to CSRs.
Inventory Maintenance:
Manage and maintain inventory levels of Service Centre materials and equipment.
Request purchases to restock as needed.
What We're Looking For
Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes. Knowledge of products and software applications is a plus.
Experience with ERP software systems, ideally SAP, to effectively manage RMA planning and other service-related tasks.
Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes.
Ability to work independently and take ownership of tasks to ensure timely completion.
Adaptability to changing priorities and the ability to work efficiently in a fast-paced environment.
Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders.
Strong collaborative skills to work cohesively within a team and contribute to achieving common goals.
Education: BTEC/City guilds in Electronics. Experience: Minimum 2-3 years of electronic test equipment service experience with a good understanding of electronics. Knowledge of optical equipment is beneficial. Language Requirement: Fluent in English. If you are a self-motivated individual with a passion for delivering exceptional service, our client would love to hear from you. Apply now!
Service Centre Planning Technician jobs in Eastleigh
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