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Customer Service Support Co-Ordinator

Rickmansworth

£ 20,000 - 22,000 per annum

Services Support Co-Ordinator Job Type: Full-time

Location: Rickmansworth

We are looking for a dedicated individual to join our services team, providing essential support to achieve new business and retention targets. The role involves a variety of tasks that require a high level of competence, accuracy, professionalism, and attention to detail. If you have a customer-centric approach and are looking to contribute to a dynamic team, this opportunity is for you.

Day to Day of the role: Answering inbound calls, including claims overflow calls.

Managing the distribution of all correspondence received via post and email.

Overseeing inboxes for team members

Maintaining postage credit and ordering stationery.

Preparing and sending member documentation.

Reviewing outstanding renewals and following up on customer invoices.

Recording all documents

Liaising with clients

Ensuring compliance with regulatory requirements and internal guidelines.

Providing excellent customer service by communicating clearly and professionally.

Attending regular review meetings and appraisals to monitor progress and identify training needs.

Suggesting process improvements to enhance efficiency and client benefits.

Building professional relationships and supporting team members to achieve tea...

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Customer Service Support Co-Ordinator jobs in Rickmansworth

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