Customer Service Executive
Kettering
£ 30000 - 35000/annum bonus + healthcare/medical + 28 days
Great Customer Service is spinning plates and keeping everyone happy. It's a core skill that some describe "a calling". As a business, we champion our customer service team as you are the first point of contact for our clients. Based in Northampton we are looking for a tenacious, driven character to join a valued team.
BASIC SALARY: £30,000 - £35,000
BENEFITS:
· Up to £200 bonus (paid monthly)
· 28 days holidays
· Perk Box platform discounts
· 75% towards Bupa
· 4x salary DIS
· Eye test Reimbursement
LOCATION: Northampton - Hybrid (3 days in office) Monday to Friday 8:30 - 18:00 (Flexible Hours)
COMMUTABLE LOCATIONS: Wellingborough, Northampton, Kettering, Corby, Rugby, Daventry, Milton Keynes, Bedford
JOB DESCRIPTION: Customer Service Executive - Manufacturing, Paper
As our Customer Service Advisor, you will be the first point of contact for all existing customers. The sectors we deal with include Food and Beverage, Fashion and Luxury, Pharmaceutical, Automotive and Publishing just to name a few.
We pride ourselves on being professional and polite in equal measure, responding to customers promptly, and escalating any issues as necessary.
Key tasks:
· Manage c20-25 daily (can increase to 50 at peak times) inbound call inquiries, these will be a mixture of sales orders, sto...