Infrastructure Analyst
Bristol
£ 40000 - 45000/annum + 10% bonus & excellent benefits
Infrastructure Analyst required by market leading, professional services organisation based in Central Bristol. Our client is based a short 7-8 minute walk from Bristol Temple Meads and offer hybrid working (2-3 days a month onsite with flexibility).
Main duties of the Infrastructure Analyst:
* Providing Support and technical expertise to the business and third-party suppliers during the required hours. Our client have over 1,800 staff across 5 sites in the UK.
* Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests.
* Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems and data.
* Working with project teams and other team members to plan, test, implement technical requirements for all IT elements of projects as required by your line manager.
* Sharing information with the IT Team, ensuring knowledge is kept up to date and in an available format.
* Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests:
Ideal background of the Infrastructure Analyst:
* Previous experience within a similar, technical role.
* Microsoft desktop and server technologies, e.g. Windows Server Operating Systems, Windows Desktop Operating Systems (10 & 11), Microsoft Office, Microsoft 365, Microsoft Exchange Online, Active Directory, Group Policy, SCCM, Intune.
* Infrastructure and related services, e.g. ...