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Technical Engineer

Oxford

£ 30000 - 36000/annum

Technical Engineer

Up to £36,000 + Benefits & Overtime

Oxford

Our client was formed in 2010 as a start-up, and offer a boutique IT & Communications service. Customer needs are listened to & understood rather than the ‘sheep dip’ approach to service delivery adopted by larger Services Integrators, all supported by their in-house helpdesk and technical staff. Our client now supports over 275 UK organisations, from start-ups to FTSE 100 listed organisations and have a senior management team with over 75 years of industry experience driving steady growth. Their first acquisition was of Centric Systems (Berkhamsted) in 2016 and more recently Firstline IT (Oxford) in 2022, with a further planned acquisitions in the pipeline. Exciting times lay ahead, they are at the epicentre of the Cloud ICT shake-up, ideally placed to scale and assist UK Small to Medium Enterprise.

The Role:

* Remote access to the client’s machine to resolve problems.

* Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk.

* To assist with installs, moves, and changes. Physically building, configure, installing or repairing IT services and solutions.

* Assist with setting up and resolving issues with customer equipment.

* Log all incidents in the Service Desk system as required/directed and follow procedures and processes.

* Take ownership of client in...

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Technical Engineer jobs in Oxford

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