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Cactus Search
London
Job Description We are looking for a highly credible and passionate Contact Centre BPO Account Director / VP of Client Services to join our clients growing operations. The organisation have sites throughout the UK and internationally and this role is to specifically focus on the UK client base. ** PLEASE NOTE: This is a hybrid role, however, t
Job Source: Cactus SearcheClerx
united kingdom
Summary The Customer Operations division of eClerx engages in: Technology, Analytics, Customer Experience Solutions, Consulting Services, Field Technical Operations & Omni-channel Solutions. eClerx CO provides various process consulting and outsourcing projects to support the middle and back offices of some of the world’s largest companies in the
Job Source: eClerxPrime Personnel
London
This prestigious Private Bank is offering an excellent opportunity to join their expanding Finance team. Essentially, you will have gained 3-4 year’s experience working for a smaller bank and processed the full range of accounting elements; balance sheet and P&L reconciliation, posting monthly journals, budget & forecasting calculation, accounts p
Job Source: Prime PersonnelLawes Consulting Group
London
Job Title: C lient Account Executive Leader Location: London Full/Part Time: Full Time Salary: £70,000 - £90,000 per annum + Car Allowance Insurance Industry Sectors: Brokerage, Broking, Real Estate, Commercial Property Purpose of role A senior client advocate delivering day-to-day operational management of the team or area of specialism. You will
Job Source: Lawes Consulting GroupAnson McCade
London Area, United Kingdom
Data and Artificial Intelligence, Senior Vice President We are searching for a Senior Vice President of Data and Artificial Intelligence- someone with hands on experience designing AI solutions to solve complex business problems. Your new role is a leadership position at a business specialising in "turn around" services, saving house hold brands
Job Source: Anson McCadeHasson Associates Recruitment Ltd
London
The Company: A global player in the market research industry offering platform solutions to clients across a huge range of sectors. This company has a reputation for innovation, for progress and for providing strong careers for all. Their suite of products is constantly evolving to meet the needs of a fast changing consumer market and as a market
Job Source: Hasson Associates Recruitment LtdWarner Scott Recruitment Ltd
London
Responsibilities include;* Management of restructuring projects* Developing and implementing robust cash flowsIndependent Business Reviews * Identification and implementation of cash management initiatives to improve cash performance* Execution of formal insolvency procedures* Drafting of business plans / report writingTo be considered for this rol
Job Source: Warner Scott Recruitment LtdAnson McCade
London
Job Description Data and Artificial Intelligence, Senior Vice President We are searching for a Senior Vice President of Data and Artificial Intelligence- someone with hands on experience designing AI solutions to solve complex business problems. Your new role is a leadership position at a business specialising in "turn around" servi
Job Source: Anson McCadeLondon Area, United Kingdom
We are looking for a highly credible and passionate Contact Centre BPO Account Director / VP of Client Services to join our clients growing operations. The organisation have sites throughout the UK and internationally and this role is to specifically focus on the UK client base.
** PLEASE NOTE: This is a hybrid role, however, the successful individual will need to be able to get to London 2 days per week so please only express an interest if that is feasible for you.
Role: BPO SVP Account Management
Location: Hybrid (London 2 x days per week)
Package: 130 – 140k + bonus + bens
Essential experience: Customer Contact / Contact Centre Outsourcing Account Leadership
Facing off to the end client the ideal candidate for this role will be flexible with changing and challenging workloads, will be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. You’ll have an extensive background in Customer Contact and Outsourcing and will be well used to leading on client relationships.
Key Responsibilities in role:
Day-to-day client contact ensuring clear communications between the client, internal stakeholders, fellow Directors / VP’s and operations
Driving continuous improvement agenda, working in partnership with internal, external colleagues and the client
Delivery of monthly and quarterly business reviews
The identification of growth potential in the account and working with internal teams to develop into meaningful and attractive service lines
Working with the client to manage the implementation of campaign change
This is a superb role for a highly gifted, experienced Outsourcing professional to join an organisation who are successfully capitalising on award winning technology and service delivery, attracting and winning new clients both those brand new to outsourcing and those who are moving partner.
BPO SVP Account Management jobs in London Area, United Kingdom
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