SC Cleared Desktop support
Edinburgh, Scotland, United Kingdom
location: Edinburgh
Pay rate:£200 per day
Duration: 3-6 month contract
Hours: : 37.5-hour week between 07:30 – 17:30, Monday – Thursday and 07:30 – 16:00 on Fridays
Must already hold SC Security Clearance
Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.
Primary role requirements:
• Responsible for maintaining and promoting highest level of service to the client
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• Responsible for Incident ticket handling, escalation and problem diagnosis
• Desktop / Laptop / VDI – build, configuration and deployment to end users
• Assist with software installation / deployment
• Assist with Smarthphone deployments
Secondary role requirements:
• Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
• Hardware installation / upgrade / break fix for desktop, laptop, and server
• Smarthpone support
• Assisting with customer projects
• Create and update procedural documentation
• Basic telephony support and cable patching
• Provide second line operational support across a variety of platforms.
• Initial investigation and reporting of network failures.
Essential Skills and Qualifications:
• Knowledge of Microsoft Windows 10 Operating Systems – Deployment, configuration, and support
• Knowledge of Microsoft Office 2010 onwards
• Working knowledge of Active Directory – Users and Computers
• Have an understanding of DNS, DHCP
• Working knowledge of Cisco AnyConnect VPN
• RSA Secure Login administration
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of Microsoft SCCM and OS / Application deployment
• Good written communication: concise and accurate call logging, documentation and email correspondence
• Able to work well as part of a team or independently
Desirable skills / qualifications:
• ITIL Version 3/4 Foundation
• CompTia A+ Certification
• Microsoft Windows 7/10 training and certification
If you have the skills required please apply now