Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Burton Recruitment
Birmingham
Our Client is a well established and specialist loss adjusting company who partner with leaders within the insurance industry, committed to providing exceptional services and tailored solutions. With a focus on innovation and customer satisfaction, they strive to be at the forefront of the industry. As they continue to grow, they are seeking a ski
Job Source: Burton RecruitmentSTRIDE RESOURCE MANAGEMENT LTD
Birmingham
We are currently recruiting for a Major and Complex Loss Adjuster in the West Midlands Area. As a Major & Complex Loss Adjuster, you’ll have an integral part to play in delivering a high quality, professional service to our clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage
Job Source: STRIDE RESOURCE MANAGEMENT LTDTIME Appointments Ltd
Birmingham
Time Appointments are working alongside an innovative Claims Management company who are currently recruiting for an experienced Liability Claims Adjuster to strengthen their UK based operations. The successful candidate will become part of a growing company who offer great routes of progression and industry qualifications to further skills and dev
Job Source: TIME Appointments LtdAdjusting Appointments Limited
United Kingdom
Major loss adjusting practice seeks to strengthen its South East operation through the appointment of several commercial property adjusters. You will either work from home or the regional office depending upon your preference, and you will deal exclusively with commercial property losses for a wide variety of traditional insurers and Lloyd's Syndic
Job Source: Adjusting Appointments LimitedRecruit Insure Ltd
Birmingham
Insure Recruit are pleased to be working with a multi-award winning and market leading organisation, who offer great training and future scope to progress. Due to their growing business, they are seeking a Property Loss Adjuster to join their growing team covering the Midlands. Duties and Responsibilities: · Handle, progress and control all claims
Job Source: Recruit Insure LtdAdjusting Appointments Limited
Coventry
Major loss adjusting practice seeks to strengthen its Private Clients Division through the appointment of an experienced property adjuster in the East Midlands. You will be home-based and handle a challenging portfolio of major domestic, high net worth and real estate losses at all levels, including those in excess of £100,000 if experience and abi
Job Source: Adjusting Appointments LimitedAdjusting Appointments Limited
United Kingdom
Well respected firm of Loss Assessors are seeking an additional Assessor for the West Midlands region to deal with a portfolio of losses throughout the Midlands region. You will report into the Regional Manager and work alongside 2 other assessors, dealing with a portfolio of high value domestic and smaller commercial losses ranging from £50,000 -
Job Source: Adjusting Appointments LimitedAdjusting Appointments Limited
United Kingdom
Our client, a national loss adjusting practice, seeks to further enhance its Agricultural Division through the appointment of at least two additional home-based adjusters operating in the Midlands/South West region. You will handle a range of specialist agricultural and high net worth losses within either the South West or Midlands depending upon y
Job Source: Adjusting Appointments Limitedcoventry, england, United Kingdom
ROLE SUMMARY:
Providing a best-in-class customer experience and service through meeting agreed objectives with clear processes’ whilst at all times adding additional value to the customer.
The contract adjustment executive will look after all extension/reschedule enquiries from customers, the Sales team, or during the end of contract process where new vehicles are not yet delivered. In addition to liaise with customers regarding their annual mileage requirements quoted on their contracts and increase/decrease to avoid dis-satisfaction at the end of contract re additional charges.
Early termination requests would also be managed by the executive to include a proactive discussion around renewal opportunities.
In addition, changes of details for the customer and potential novation requests would also be looked after by the CA Executive. To ensure that we have accurate information at all times to mitigate the risk of losing contact with the customer and our asset.
The demands of customers and the urgency of the needs of the sales teams and dealer network will create a challenging working environment. In addition, the jobholder will be required to ensure that all actions adhere to internal policies and external regulation and will need a thorough knowledge of all leasing products, related services and of the relevant current FCA and FOS rules and regulations.
PRINCIPAL ACCOUNTABILITIES:
Where appropriate identify inadequacies in systems, processes, and internal controls, by providing solutions and recommendations to the Head of Customer Support or Customer Support Manager aimed at improving both customer service and departmental performance.
Build effective relationships with customers by delivering a professional telephone and on-line contact process at key stages of the customer ownership cycle.
Maximise finance sales and other ancillary product / service sales produced by Leasys (e.g., SMT maintenance) through effective modelling of contract amendment quotations and using upselling opportunities.
Supply of customer market intelligence into the Head of Customer Support and Customer Support Manager
Contribute to the creation and subsequent implementation of new initiatives with the objective of improving revenue, efficiencies, and customer satisfaction.
Undertake ad-hoc duties as required by the Head of Customer Support or Customer Support Manager
Proactively provide tailored solutions on vehicles, products and services for existing customers, based on our reschedule processes
Produce customer quotations when there has been a change affecting the contracted price (for example a mileage deviation)
Observe and suggest improvements to current programmes or processes to improve both the quality and quantity of customer support provided.
Recommend the NPS survey to customers when liaising on the telephone or via email to enable positive promoter feedback.
Liaise with dealer network as required to ensure all parties aware of changes to contracts.
The jobholder will be responsible for deciding and implementing the most appropriate course of action to meet customer needs to maintain and enhance F2ML revenues and to recognise where no precedent is set, and management escalation is required.
PERFORMANCE MEASURES:
This role is within a call centre and administration environment where deadlines are largely determined by the workflow and departmental targets.
Processes and precedents will be in place to guide the individual for the majority of the tasks they will complete, and management will be available on a daily basis to assist in resolving escalated issues and advising where no precedents have been set.
To hit all Customer Services SLAs on speed of response on calls, emails, first resolution
85% of all email enquiries to be answered within 5 working days.
80% of calls to be answered within 20 seconds.
Lost calls of under 5% of volume received
To achieve the NPS objective which has been set as the highest in Europe and review all customer feedback to enhance processes/procedures to enable a first-class service
ABILITY AND SKILLS PROFILE:
Effective communication skills and ability to liaise and communicate with senior management, customers, and dealers.
Ability to prioritise and multitask.
communication skills, both oral and written.
numeracy skills.
management and prioritisation skills.
organised with good attention to detail and ability to work to tight deadlines.
to use own initiative and work independently.
liaison with the other Leasys teams to ensure customer requirements are met.
to work well in a team environment.
Ability to influence and be enthusiastic/highly motivated.
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
AS/A level or equivalent in Maths and English
Previous operational experience in Customer Services
Experience in a call centre environment desirable
Essential to have knowledge and experience of administering contract hire
Knowledge of Contract Hire and Leasing industry is preferred
IT SKILLS PROFILE:
Experience in working with Salesforce
Excel, pivot tables
Email Alert for Contract Adjustment Executive jobs in coventry, england, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.