Technical Operations Manager
Oxford
£ 50000 - 65000/annum
Role: Technical Operations Manager
Location: Oxford
Salary: £55 - 60k - Negotiable depending on experience
Are you ready to lead a dynamic team in shaping the future of technology infrastructure? We're seeking a Technical Operations Manager to spearhead our Tech Ops team, focusing on network design, hardware provision, and ensuring seamless service delivery for our cutting-edge system. This role, based in Oxford with remote working options, reports directly to the Head of Operations.
Key Responsibilities for this Technical Operations Manager Role:
- Manage and maintain technology infrastructure at customer sites.
- Design and deploy technology infrastructure, collaborating closely with customer IT teams.
- Serve as the technical authority, ensuring compliance with standards and driving hardware improvements.
- Lead resolution of level 2/3 Customer Support issues within SLAs.
- Act as the escalation lead for technical issues, both internally and externally.
- Develop team capabilities and ensure adherence to standards and processes.
- Collaborate with Field Services Team and contractors to support installation and maintenance.
- Chair customer meetings, providing technical expertise and support as needed.
- Procure technologies and manage vendor relationships critical to infrastructure.
Essential Requirements for this Technical Operations Manager Role:
- Strong leadership experience in Technical Operations.
- Profi...