Customer Service Advisor - Sutton Coldfield
Sutton Coldfield
Customer Service Advisor - 12 month Maternity cover
Sutton Coldfield
Salary: £11.50ph + commission + annual bonuses
c30 hours per week must be able to work weekends and evenings
The Massage Company™ is looking for great Membership Sales Advisor for our multi award-winning concept in Sutton Coldfield and within our centres nationwide.
We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful TMC Membership Sales Advisor is passionate about bringing high-quality massage to as many local customers as possible, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our customers.
The Massage Company offers:
Varied work schedules over 7 days
The ability to earn a good, reliable salary and commission, with unlimited upwards earning depending on success
Access to a Monthly Team Bonus plan
A great team environment, with like-minded colleagues
The chance to be part of an exciting new concept developing in the UK
Learning new sales techniques, within the TMC Sales Training programme, by understanding customer types (matching to The Massage Company client profiles) and the skills to overcome questions and match customer needs to our membership options
Professional and personal career opportunities, within exciting new brand
Free monthly employee massage, plus discounted family and partner rates
Position requirements:
Selling memberships through face to face discussion, on follow up sales calls, attending local events and generating new clientele through promoting The Massage Company member referral
Create excellent experience for members/guests through friendly and helpful attitude
Responsible for scheduling appointments over the phone, on email, and in person
Providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions. Our internal TMC Knowledge Base, and training, will support this
Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or 'fantastic foot treatment’
Answering customer questions and concerns with urgency, care and sincerity
Create excellent experience for members/guests through friendly and helpful attitude
Occasionally being part of promotional activity, both onsite and offsite locally
Must be able to work a minimum of 20 hours per week
Must be customer service oriented and able to communicate effectively with customers, colleagues and management
Must be eligible to work in the UK and fluent in English, spoken and written