Customer Service Advisor - Bilingual
Exeter
UP TO £26K DOE | EXETER | CAREER PROGRESSION
Our client, a prestigious high-end company, is in search of a Customer Services Advisor who is fluent in German and or Dutch.
38.75 hours a week, Monday to Friday, 09.00-17.30
Customer Services Advisor responsibilities:
Receiving and making telephone calls in the relevant language
Processing orders received via telephone or email
Responding to and solving customer problems/queries/complaints
Supporting and liaising with the Sales Representatives regarding queries relating to customer details, display products and inputting of orders
Assisting customers with floor plans and quantity calculations
Assisting in translating and checking translations for various departments such as marketing, goods-in and purchasing
Customer Services Advisor requirements:
Be fluent in German and/or Dutch and be competent in formal writing skills in German and English
Have proven customer service and administration experience
Strong IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook
An ability to work independently and within a small team
Customer Services Advisor benefits include:
Contributory pension scheme
23 days holiday (increasing to 26 days with service) plus public holidays
Free onsite parking
Staff discounts
Death in service cover
Medicash Healthcare Cash plan (including shopping, travel, and gym discounts)
Structured training
Potential for career progression
Air-conditioned offices
Note on Sponsorship: We regret to inform that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment consultant: Georgia Parkhouse
Ref: 10426