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OCC Computer Personnel
Stoke-on-Trent
Network Engineer NSX-T – Stoke on Trent Working for a growing, successful MSP on public sector, defence, MOD projects. Our client is looking for an experienced Network Engineer. Responsible for design, implementation, and management of Vmware NSX-T Infrastructure to ensure the security and reliability of the network environment. Working on exciti
Job Source: OCC Computer Personnelbet365
Stoke-on-Trent, England, United Kingdom
Who we are looking for A Junior Network Engineer, who will learn to support and maintain our complex network infrastructure, ensuring seamless connectivity, high availability and optimal performance. We are looking for an individual with a strong passion for networks. Under the guidance of experienced staff, you will handle challenging tasks with
Job Source: bet365IT Career Switch
Stoke-on-Trent
Trainee Network Engineer - No Experience Required Are you looking to kick-start a new career in IT? We are recruiting for companies who are looking to employ our Network Engineer Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the re
Job Source: IT Career SwitchSecurity Cleared Jobs
Stafford, Staffordshire, United Kingdom
Job Description Summary Become part of a winning team and help to deliver the Green Energy transition. You will be part of a team that defines the substation LAN Networks and ensures Cybersecurity compliance for the HVDC Substation Automation Systems. You will be working on a number of large global projects involving several stakeholders and know
Job Source: Security Cleared JobsGXO Logistics
Nantwich
Company description: GXO Logistics Supply Chain Inc. Job description: Do you understand a logistics operation and looking to develop and utilise your administration skills? Do you enjoy problem solving and working within a fast-paced environment? If you have answered yes to any of these questions, we may have the role for you Were looking for Netw
Job Source: GXO LogisticsCRG TEC
Stoke-On-Trent
Network Planners Starting ASAP Location: Remote Contract basis, £250 per day on an inside IR35 basis. Duration: Expected 5 weeks with weekend overtime available. This is a national telecoms company, who are expanding their presence and service across the Staffordshire region. We've seen them grow rapidly over the past 3 years and are now a known na
Job Source: CRG TECCRG TEC
Stoke-on-Trent
Network Planners Starting ASAP Location: Remote Contract basis, £250 per day on an inside IR35 basis. Duration: Expected 5 weeks with weekend overtime available. This is a national telecoms company, who are expanding their presence and service across the Staffordshire region. We've seen them grow rapidly over the past 3 years and are now a kno
Job Source: CRG TECCRG TEC
Stoke-on-Trent
Network Planner x4 Starting ASAP Location: Remote Contract basis, £250 per day on an inside IR35 basis. Duration: Expected 4/5 weeks with weekend overtime available. This is a national telecoms company, who are expanding their presence and service across the Staffordshire region. We've seen them grow rapidly over the past 3 years and are now a
Job Source: CRG TECStoke-on-Trent, England, United Kingdom
Overview of the role
Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response.
The role is hybrid working with 3 days in the office, and 2 days working from home.
Main Responsibilities
Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved in line with expected service levels.
Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording.
Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as necessary, working with the application specialist to ensure events are triggered to the appropriate teams to ensure infrastructure availability is met and any new services captured and configured.
Work closely with the service desk to ensure they have the knowledge and capabilities to provide 1st line support on the above-mentioned services, ensuring documentation and training remains up to date and relevant.
Provide an expert 2nd line service to tickets escalated by the service desk, maintaining the BAU call queue, ensuring tickets are updated and managed accordingly.
Work closely with the service management team to ensure the network services supplier delivers the expected levels of service, ensuring KPIs and SLAs are achieved as expected.
Work to identify and deliver root cause & service improvements to network and voice services.
Work within the ITIL service operations framework to ensure best practice processes are executed as expected to ensure service availability is maintained.
Work with the wider team to ensure requests for change from the network services supplier are assessed, and where necessary follow internal process to ensure the senior management team & change advisory board is consulted on any potential activities.
Support the infrastructure team leader and wider IT team with project requirements and delivery of project activity.
Support the delivery & implementation of policies and procedures to deliver continuous improvements in efficiency and effectiveness in line with industry best practice.
Key knowledge and skills required for the role:
Technically competent with current Network/Voice (VOIP) services and knowledgeable on emerging technologies/governance.
Technical documentation writing.
Proven experience of working in a customer facing 1st and 2nd line support role.
Excellent telephone manner and customer/ user handling experience.
Proven experience of working with a ticket management system to manage all incidents and requests.
Experience with Cisco Meraki, WebEx & SolarWinds would be advantageous.
Problem solving & change:
Pragmatic approach and attitude towards technical tasks and challenges to meet stakeholder expectations.
Able to use own initiative based on technical abilities to deliver detailed and best practice results.
Flexibility to adapt to conflicting requirements in an ever transforming and changing business environment.
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you .
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Email Alert for Network & Voice Engineer jobs in Stoke-on-Trent, England, United Kingdom
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