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General Manager

London

Job Title: General Manager

Job Description:

As the General Manager, you will play a pivotal role in ensuring exceptional guest experiences through maintaining high standards, delivering outstanding customer service, and coordinating engaging activities. Your responsibilities will encompass various facets of management and leadership, including:

Leadership and Management:

Provide effective leadership, line management, training, and coaching to the team with a focus on succession planning and cultivating future leaders.

Financial Performance:

Drive financial performance by conducting thorough analysis of variances versus budget looking to optimise profitability.

Customer Engagement:

Set and uphold exemplary standards of customer engagement and service to ensure that all guests enjoy a superior experience during their visit.

Staff Management:

Oversee recruitment, management, training, and development of staff at all levels to ensure adherence to service standards and attainment of business objectives.

Compliance:

Ensure consistent compliance with HR policies, health & safety regulations, and brand standards across all operations.

Community Engagement:

Cultivate and nurture effective business relationships and partnerships within the local community to drive commercial success and foster positive community relations.

Performance Management:

Set, monitor, and manage key performance indicators (KPIs), holding teams accountable for achieving performance targets.

Event Management:

Take charge of event planning and execution, ensuring all events are effectively advertised and booked to capacity to maximize revenue and guest satisfaction.

Qualifications and Skills:

Proven experience in management roles within the leisure industry.

Strong leadership abilities with a focus on coaching, mentorship, and team development.

Sound financial acumen with the ability to analyse data and drive performance improvements.

Exceptional customer service skills coupled with a genuine passion for creating memorable guest experiences.

Thorough understanding of HR practices and health & safety regulations.

Excellent communication and relationship-building skills.

Results-oriented mindset with a demonstrated ability to achieve business objectives.

Flexibility to work weekends, holidays, and evenings as required in a dynamic environment.

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General Manager jobs in London

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