General Manager
London
Job Title: General Manager
Job Description:
As the General Manager, you will play a pivotal role in ensuring exceptional guest experiences through maintaining high standards, delivering outstanding customer service, and coordinating engaging activities. Your responsibilities will encompass various facets of management and leadership, including:
Leadership and Management:
Provide effective leadership, line management, training, and coaching to the team with a focus on succession planning and cultivating future leaders.
Financial Performance:
Drive financial performance by conducting thorough analysis of variances versus budget looking to optimise profitability.
Customer Engagement:
Set and uphold exemplary standards of customer engagement and service to ensure that all guests enjoy a superior experience during their visit.
Staff Management:
Oversee recruitment, management, training, and development of staff at all levels to ensure adherence to service standards and attainment of business objectives.
Compliance:
Ensure consistent compliance with HR policies, health & safety regulations, and brand standards across all operations.
Community Engagement:
Cultivate and nurture effective business relationships and partnerships within the local community to drive commercial success and foster positive community relations.
Performance Management:
Set, monitor, and manage key performance indicators (KPIs), holding teams accountable for achieving performance targets.
Event Management:
Take charge of event planning and execution, ensuring all events are effectively advertised and booked to capacity to maximize revenue and guest satisfaction.
Qualifications and Skills:
Proven experience in management roles within the leisure industry.
Strong leadership abilities with a focus on coaching, mentorship, and team development.
Sound financial acumen with the ability to analyse data and drive performance improvements.
Exceptional customer service skills coupled with a genuine passion for creating memorable guest experiences.
Thorough understanding of HR practices and health & safety regulations.
Excellent communication and relationship-building skills.
Results-oriented mindset with a demonstrated ability to achieve business objectives.
Flexibility to work weekends, holidays, and evenings as required in a dynamic environment.