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Stable
cardiff, wales, United Kingdom
Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a
Job Source: StableSalt Search
Cardiff
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office The Role & Responsibilities: Supporting, configuring, and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying po
Job Source: Salt SearchSalt
Cardiff
Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office The Role & Responsibilities: Supporting, configuring, and deploying Windows 7/10 Supporting Microso...
Job Source: SaltYolk Recruitment Ltd
Cardiff
Lead Technical Support Engineer - £60,000 - £70,000 - Cardiff with WFH flexibility (2 days per week) Are you a Senior or Lead level Technical Support Engineer with a background in Networking/Infrastructure/Storage looking for something new? I'm working with an exciting business who are looking to expand its award-winning engineering team that pride
Job Source: Yolk Recruitment Ltdyolk recruitment
Cardiff
Lead Technical Support Engineer - £60,000 - £70,000 - Cardiff with WFH flexibility (2 days per week) Are you a Senior or Lead level Technical Support Engineer with a background in Networking/Infrastructure/Storage looking for something new? I'm working with an exciting business who are looking to expand its award-winning engineering team that pri
Job Source: yolk recruitmentVIQU Limited
Pontypool
Senior Network Engineer Pontypool/ hybrid £40,000 - £58,000 We’re partnered with a multi-award-winning Welsh health-care organization that are expanding their Networks team. The Senior Network Engineer will be supporting over 10,000 users and over 180 services across over 100 sites. The industry that the organization specializes in is forecasted t
Job Source: VIQU LimitedNeurogen Limited
Cardiff
Job Description The Company Based in Cardiff, South Wales, Neurogen supplies specialist clinical neurophysiology systems and accessories across the UK and Ireland. Neurogen is a growing company that has built a reputation for having high quality, industry-leading products. There is an opportunity to join this high-growth team as the Field Servi
Job Source: Neurogen LimitedNeurogen Limited
cardiff, wales, United Kingdom
The Company Based in Cardiff, South Wales, Neurogen supplies specialist clinical neurophysiology systems and accessories across the UK and Ireland. Neurogen is a growing company that has built a reputation for having high quality, industry-leading products. There is an opportunity to join this high-growth team as the Field Service and Customer Sup
Job Source: Neurogen LimitedCardiff
Job Description Job Description:
Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an integral member of the core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities.
Key Responsibilities:
• Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365.
• Diagnose and troubleshoot technical issues, using remote access tools, ticketing systems, and knowledge bases.
• Communicate effectively with customers, technical team, Solutions Architects, Delivery lead and team, and other stakeholders, providing timely updates, feedback, and solutions.
• Ensure customer satisfaction and service level agreements are met throughout the support process.
• Escalate complex or unresolved issues to the appropriate level of support or management. • Document and update customer records, tickets, and solutions in the support system. • Apply technical knowledge and best practices to ensure the optimal performance and security of Microsoft solutions.
• Collaborate with the leadership team and other Support Desk Engineers to share lessons learned, best practices, and improve support processes.
• Keep up to date with the latest Microsoft technologies, products, and certifications.
Qualifications:
• 2-3 years of experience in IT support, preferably in a Microsoft environment.
• Proficient in Microsoft technologies, such as Azure/Entra ID, SharePoint, M365, Endpoint Manager, and Defender.
• Strong communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-oriented and service-minded.
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Security Administrator Associate) are highly desirable.
Support Engineer jobs in Cardiff
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