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Reed
Birmingham
A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project. This project is a great initiative that promotes ‘fearless feedback’ from the firm’s clients and will collect data and feedback, which then can be used for contin
Job Source: ReedReed
Birmingham
A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project. This project is a great initiative that promotes ‘fearless feedback’ from the firm’s clients and will collect data and feedback, which then can be used for contin
Job Source: ReedReed
Birmingham
A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project. This project is a great initiative that promotes ‘fearless feedback’ from the firm’s clients and will collect data and feedback, which then can be used for contin
Job Source: ReedHawkfield Recruitment ltd
Stourbridge
Job Title : Service Advisor Salary : £26,000 basic salary plus bonus OTE £31,000 (Uncapped) Hours: Monday to Friday 8:30am-5:30pm NO weekends Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer based in the Stourbridge area. Our client is a West Midlands multi award winning dealer group, currently representing Fia
Job Source: Hawkfield Recruitment ltdHawkfield Recruitment.co.uk
Stourbridge
Job Title : Service Advisor Salary : £26,000 basic salary plus bonus - OTE £31,000 (Uncapped) Hours: Monday to Friday 8:30am-5:30pm - NO weekends Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer based in the Stourbridge area. Our client is a West Midlands multi award winning dealer group, currently representing F
Job Source: Hawkfield Recruitment.co.ukGenesis Employment Services Ltd
Warwick
We have a fantastic opportunity for a Service Advisor to join our team at our Warwick branch. We are looking for someone who has been in the background in customer services and interest in the automotive industry. The job will involve booking in services and repair work for our customers vehicles, invoicing and creating job sheets for the technicia
Job Source: Genesis Employment Services LtdPembrook Resourcing
Solihull
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many dutie
Job Source: Pembrook ResourcingHawkfield Recruitment.co.uk
Burntwood
Job Title : Service Advisor Salary : £27,000 basic salary plus bonus - OTE £36,000 (Uncapped) Hours: Monday to Friday 8am-6pm - 1 in 3 Saturday mornings Hawkfield Recruitment is recruiting for a Service Advisor for a family-owned dealer group based in the Burntwood area. Our client is a main dealership based in the Burntwood area and they are look
Job Source: Hawkfield Recruitment.co.ukBirmingham
A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project.
This project is a great initiative that promotes ‘fearless feedback’ from the firm’s clients and will collect data and feedback, which then can be used for continuous improvement across the business.
So this is your chance to work for an award winning firm that has a great reputation for how well their treat their staff. This is evident from the number of years they have held The Times Top 100 employer award. In a recent staff survey, 97% of staff currently say it is a great place to work.
On top of this you will become the ‘voice of clients’ within the firm.
What is on offer to you:
Salary = Up to £35,000 per annum depending on relevance of experience.
Office location = Birmingham City Centre (prime location)
Hybrid working = 3 days a week in the office expected
Benefits = Hybrid working, significant support staff bonus, company pension contribution, 25 days holiday + bank holidays, option to buy and sell holidays, financial and mental wellbeing resources, income protection, enhanced maternity, paternity pay, income protection, life assurance....
Role Overview: Reporting to the Head of Client Care, the Client Care Advisor will collaborate across service lines and sectors to enhance client interactions.
Key Responsibilities:
Client Feedback Program: Engage in day-to-day activities related to our client feedback initiatives. This includes participation in our annual fearless feedback benchmarking survey, conducting in-depth client service reviews, analysing post-transaction feedback, and managing bespoke client projects.
Strategic Advisory: Advise partners and client teams on delivering an exceptional client experience, aiming for a 95% client recommendation rate.
Continuous Improvement: Contribute to projects that enhance our client experience strategy.
Client Listening Projects: Collaborate with research agencies to design and execute client surveys. Analyse data, interpret findings, and develop insightful reports.
Strategic Accounts and Validus Clients: Support internal account meetings, development plans, and follow-up activities.
Best Practice Communication: Share insights on client experience best practices, leveraging your knowledge of tools and processes that drive revenue.
Feedback Analysis: Identify trends (both positive and negative) in client experience and communicate these effectively to the Board, service lines, sector leaders, and firmwide.
Firmwide Secondment Process: Assist in assessing commercial viability for secondees, liaise with the Secondment Committee, and conduct secondment debriefs.
Tool Usability: Contribute to the usability and updates of best practice tools.
New Client Wins: Collaborate with the Bid team to translate pitch promises into actionable strategies.
Client Care Reports: Assist in preparing internal and external client care reports.
Qualifications and Skills:
Previous experience within the legal industry or professional services.
Proficiency in Excel and handling large datasets.
Genuine passion for client experience and continuous improvement.
Energetic, confident, and resilient.
Exceptional organizational skills to manage multiple priorities.
Ability to build sustainable relationships
Keen attention to detail.
Collaborative team player.
Please apply today
Client Service Advisor jobs in Birmingham
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