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DX Group
Aldergrove
Customer Service Manager - DXE An exciting new Customer Service Manager opportunity at DX! All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. What will it feel like to
Job Source: DX GroupSytner Group
Brentford
About the role We have an excellent opportunity available for a motivated and driven Customer Service Manager to join our team at Mercedes-Benz of West London. As a Sytner Customer Service Manager, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicin
Job Source: Sytner GroupFuseBox
Kilmarnock
Customer Service Manager Ready to start on an opportunity for a fast-growing UK circuit protection company? We are looking for an enthusiastic, dynamic, self-motivated Customer Service Manager to manage a team of 2, in a fast-paced sales office at the heart of the FuseBox distribution organisation based in Kilmarnock, Scotland. Why FuseBox? Establi
Job Source: FuseBoxZachary Daniels
Wigan
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business. About the role As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and cent
Job Source: Zachary DanielsBurton Bolton & Rose Recruitment Services Limited
Uxbridge
Customer Service Manager Harefield, Middlesex £37,500 + Pension + Parking A driven Customer Service Manager is required to join a really successful local organisation, manage their customer service team and develop strong business relationships with major clients. Some of your duties will include: - Overseeing the smooth running of the customer ser
Job Source: Burton Bolton & Rose Recruitment Services LimitedRegional Recruitment Services
Nationwide
Job Title: Sales & Customer Service Manager Location: REMOTE Pay rate/Salary: Up to £30k DOE Hours of Work: Mon – Fri (9am- 5.30pm) Type: Permanent – Remote - Fulltime Start Date: Immediately (flexible for notice periods) We are hiring a Sales and Customer Service Manager on the behalf of a manufacturer, distributor and retailer of artisan p
Job Source: Regional Recruitment ServicesThe Portfolio Group
Manchester
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer s
Job Source: The Portfolio GroupVistry Group PLC
Enfield
Role overview ID: 2024-5602 Entity: Vistry Region: Vistry East London Department: Customer Service Contract Type: Permanent - Full Time Job Location: Enfield, North London Date Posted: 29.04.2024 We have a great opportunity for a Site Customer Service Manager to join our team within Vistry East London, at our sites in Enfield and Barking. As our Si
Job Source: Vistry Group PLCnorth yorkshire
Are you an experienced Customer Service Manager looking for your next career move?
We are delighted to be working exclusively with Zip Pak in Whitby who are a global leader in resealable solutions for the flexible packaging industry. Zip-Paks lean, modern, and continuous manufacturing environments produce zippers using high-volume plastic extrusion and they have manufacturing sites in the United States, Europe, and South America.
Would you like to work for a global business with attractive benefits who value their people and support personal development? This could be the job for you!
We are looking for a dynamic and passionate Customer Service Manager who has experience of managing a team, coaching and development along with working to SLAs and monitoring performance data.
What the Customer Service Manager job involves
Training and developing the customer service team to achieve their potential and maintain a high performance.
Maintaining and establishing customer pricing and contracts.
Partner with the commercial team to support and implement growth strategies.
You will manage the accounts of circa 80 customers based around the EU.
Maintaining existing business and developing incremental business in existing accounts.
Manages retention of customer accounts by proactively reaching out to customers with declining sales to discuss accounts, company performance and orders.
Builds customer relationships and share knowledge of products and the market.
Maintains central files and records.
Manages the customer complaints management process and ensures liaison with other stakeholders.
Establishing customer service metrics, monitoring, and analysing results and implementing changes.
Developing, reviewing, maintaining, and enforcing policies and procedures.
Determining customer service requirements by benchmarking best practices by analysing information and applications and implementing change
Identifies and builds relationships with key decision-makers through friendly, engaging communication.
Works with the customer service team to provide forecast data to sales management.
Identifies areas to improve customer efficiencies through product simplification.
Skills required
Previous experience within a Customer Service based position.
People management / leadership experience.
An awareness of international logistics / shipping would be beneficial.
A good level or MS Office, especially Excel with Pivot Tables and V Lookups.
Previous experience from within a manufacturing, engineering, distribution or similar industry.
Other information
This is a full time position working from the Whitby site over 37.5 hours a week
They have an attractive enhanced pension scheme.
20 days holiday plus bank holidays, increasing to 25 days after twelve months service.
A health and wellbeing scheme with access to counselling, money back on dental, medical etc
Death in service policy at six times your salary.
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.
Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.
KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website www.kdrecruitment.co.uk where you will find all the information you need to know about how we will use and process your personal data.
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Customer Service Manager jobs in north yorkshire
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