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CCR Recruitment Group
Cambridge
German Customer Service Advisor Remote Based (however once/twice a month working in Cambridge office) Salary: £23,500 + Fantastic benefits package including equipment provided Four-week training program, week one and three in the Cambridge office Our client is a fast-growing health and wellbeing service, they are looking for a strong customer servi
Job Source: CCR Recruitment GroupAdvancing People
St. Neots
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speakin
Job Source: Advancing PeopleAdvancing People
Saint Neots
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking m
Job Source: Advancing PeopleAdvancing People
St. Neots, Cambridgeshire
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis. As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking m
Job Source: Advancing PeopleAdvancing People
St. Neots, Cambridgeshire
Advancing People - Multilingual Recruitment Specialists are now recruiting for a Swiss German Speaking Customer Service Advisor for their client on a remote basis. As a Swiss German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Swiss German speaking region and covering the
Job Source: Advancing PeopleAdvancing People
Saint Neots
Advancing People - Multilingual Recruitment Specialists are now recruiting for a Swiss German Speaking Customer Service Advisor for their client on a remote basis. As a Swiss German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Swiss German speaking region and covering the
Job Source: Advancing PeopleAdvancing People
St. Neots
Advancing People - Multilingual Recruitment Specialists are now recruiting for a Swiss German Speaking Customer Service Advisor for their client on a remote basis. As a Swiss German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the Swiss German speaking region and covering
Job Source: Advancing PeopleAthena Resourcing Solutions
Eaton Socon
European Language Customer Care Administrator – Fluent German / Swiss German Home based (1 day per month in the head office in Cambridgeshire) A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy German Speaking Customer Service, attention to detail and teamwork. It is a bu
Job Source: Athena Resourcing SolutionsUnited Kingdom
German Customer Service Advisor
Remote Based (however once/twice a month working in Cambridge office)
Salary: £23,500 + Fantastic benefits package including equipment provided
Four-week training program, week one and three in the Cambridge office
Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service associate who will support their customers. You will be responsible for ensuring the success of the customers’ journey answering customers’ questions, concerns and overall needs and providing helpful solutions to them in an accurate and efficient manner, maintaining high standards of customer service across all interactions.
The role will include but is not limited to:
Answer customer queries and process incoming customer requests via phone and email using ticket management software in line with company policies and service level agreements.
Process customer orders via various non-voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements.
Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required.
Make outgoing phone calls to customers where appropriate to achieve a satisfactory resolution.
Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Ensure a proactive, flexible, and positive approach always when handling customer requests.
Strive to achieve high customer satisfaction by going above and beyond.
Motivate and encourage customers across the customer journey to maximise customer satisfaction.
On offer:
Rewarding salary packages
Contributory pension scheme of up to 6%
Opportunity to buy & sell holiday
Gym membership discounts
Contributory hospital and health cash plan
Cycle2Work scheme
Eye care vouchers
Life assurance
Discounts at leading brands and retailers
Hours of work (37.5 hours per week)
5-week rotational shift:
Week 1: Monday to Friday. 07:00 - 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday. 07:30 - 15:45
Week 3: Monday to Friday. 11:00 - 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday. 08:00 - 16:15
Week 5: Monday to Friday. 11:45 - 20:00
German Customer Service Advisor jobs in United Kingdom
ⓘ There was an unexpected error processing your request.
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