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Cognizant
London Area, United Kingdom
As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone,
Job Source: CognizantLorien
London Area, United Kingdom
Printer Installation - Field Installation Engineer - 1st Line Support Location - London Overview We are seeking a skilled Printer Installation Technician. The primary responsibility of this role is to efficiently install and configure printers, including Multi-Function Printers (MFP), desktop printers, and Fiery servers. The ideal candidate will
Job Source: LorienConcept Resourcing
London
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: up to £240 per day payable via umbrella company (Inside IR35) Initial
Job Source: Concept ResourcingHuxley
London
My client within Investment Management is looking for a Desktop Support Engineer to join their team. Role requirements: Windows OS (O365/M365/Teams) Mobile Device Management (Intune/SCCM) Active Directory Market Data - Bloomberg, Reuters(Infintiv), Factset Background in VIP Support or Trade Floor nice to have. Background in Investment Management Ex
Job Source: HuxleyCognizant
watford, england, United Kingdom
Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, Dev
Job Source: CognizantLorien
London
Lead On-site Technician - AV/VIP Support London based Inside IR35 Full Time Contract Brief Job Overview: Our client is looking to grow their team with committed people to work with a Global customer account. The role itself encompasses managing main customer sites in London.They are looking for a Workplace Services Technical Engineer to support ove
Job Source: LorienPremier Group Recruitment
London Area, United Kingdom
I have teamed up with an IT Services and Cloud Solutions Specialist who are on the hunt for an new IT Deskside Engineer to represent their client onsite in Central London. The successful candidate must have IT customer support experience and be proficient in the support of Microsoft Windows and Office 365 suite of applications and services. All
Job Source: Premier Group RecruitmentTata Consultancy Services
greater london, england, United Kingdom
Role: EUC Executive & VIP Support Team Member Job Type: Permanent Location: Central London, Sedley Place(Onsite) Ready to utilise your knowledge and experience in End User IT support? Are you passionate about exploring Microsoft Windows operating systems and MAC Operating Systems to troubleshoot, support and repair software and hardware? J
Job Source: Tata Consultancy ServicesLondon Area, United Kingdom
This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Key Responsibilities:
To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email
Provide a high level of customer service to users seeking problem resolution
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services.
Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
Key Skills and Experience:
Experience in Deskside support, Customer handling, Laptops , mobiles and other devices support.
Experience in trouble shooting Windows, 0365, Intune , Mac , MDM etc.
Proficient in end-user network troubleshooting tools and practices
Flexible, able to multitask, and prioritize reported issues.
Experience in providing VIP support /Senior stakeholders
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
Deskside Support Engineer(VIP Support) jobs in London Area, United Kingdom
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