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Call Handler

Dundee

The Recruitment Co are currently recruiting a Permanent Call Handler for their client based in Dundee. Location: Dundee - due to location, own transport is essential. (Once fully trained you will have the opportunity to work on a hybrid basis) Salary: £24,960Per Annum Shifts: Monday-Friday, 8am-5pm Key Responsibilities:

Provide initial response to incoming internal and external calls and fully record enquiries to ensure customer service standards are met

Obtain all necessary information and allocating appropriate response to calls

Accurately update customer databases ensuring prompt and accurate information is captured

Log and, where applicable, deal with customer queries and complaints

Liaise with customers site staff to effect immediate resolution to faults

Skills & Abilities Required:

Successful working as part of a team

Experience of working in a call based environment

Professional telephone voice

Understanding of Microsoft packages i.e. Outlook, Excel, Word.

Benefits

Career development opportunities

Generous Pension Scheme

Free Care Parking

Click apply now and we'll be in touch to discuss this excellent opportunity!As an equal opportunities employer, The Recruitment Co welcomes applications from all sections of the community.CPDUNDEE

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Apply

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Call Handler jobs in Dundee

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