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Hays Specialist Recruitment Limited
United Kingdom
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts t
Job Source: Hays Specialist Recruitment LimitedEnergy Saving Trust
Edinburgh, United Kingdom
Closing Date: 31 May 2024 Ref: GM 1226 This IT Service Desk Analyst role is for anyone with a passion for IT, a desire to learn, and who can enjoy the process. Who we are Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the cli
Job Source: Energy Saving TrustPyramid Consulting, Inc
Livingston, Scotland, United Kingdom
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May install software or perform hardware testing remotely Enter commands and observe system functioning to verify correct operations and detect errors Maintain records of daily data communication transactions, problems and re
Job Source: Pyramid Consulting, IncKnoWho
Edinburgh, Scotland, United Kingdom
Helpdesk Team Lead £32k - £35k Edinburgh Our client provide IT Support to a range of fantastic companies. They deliver excellent results for their clients and they have a great time doing it! This team is highly experienced, self motivated and committed to all pulling together in the same direction. They're looking for someone who shares their pas
Job Source: KnoWhoRealise Recruitment
Castlecary, North Lanarkshire
Service Desk Support Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolve
Job Source: Realise RecruitmentIn Technology Group Limited
Edinburgh
2nd Line Service Desk Engineer Edinburgh/Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2nd Line Service Desk Engineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the heart of Edinburgh, known for their unwavering commitment to technical innovation. As a 2nd Line
Job Source: In Technology Group LimitedFPSG
Edinburgh
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal
Job Source: FPSGFPSG Connect
United Kingdom
Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the internal soft
Job Source: FPSG ConnectFife
£ 22000 - 25000/annum circa 25000
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks.
They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of 25K per annum, but this is dependent on experience.
Responsibilities:
Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales.
Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution.
Problem Resolution: Utilise tools to assist merchants/customers effectively, maintaining and updating these tools as necessary.
Escalation Protocol: Follow the established escalation process for additional assistance or referral, taking responsibility for the outcomes of your actions and decisions.
Attendance and flexibility: Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads.This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support.
Who they are looking for:
Able to communicate with customers, internal and external, through written medi...
Service Desk Analyst jobs in Fife
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