Motor Claims Team Manager
Leeds
Motor Claims Team Manager
Up to £35,000 DOE
Monday-Friday 9am - 5.30pm
Hybrid 1 day in the office - Elland/Liverpool
MPJ Recruitment are proud to be working with a multi-award winning, global business who are specialists within the Insurance industry. You will be joining a business where you will be valued and supported as people are at the heart of all they do.
As a Motor Claims Teams Manager, you will bring your knowledge of Motor Claims and team management skills with you to successfully lead a team of high performing claims handlers. You will be reviewing and allocating new claims, ensuring strategies are set, approving payments and ensuring your team retain quality standards.
What You Will Be Doing:
Leading a team, motivating them and building rapport whilst establishing a high-performance culture
Take responsibility for your own development
Review and allocate claims, ensuring strategies are set and initial reserves are appropriate
Approve payments within your financial authority levels
Undertaking reviews for files within your team to ensure your team attain required quality standards
Identify training needs across your team and recommend appropriate training solutions
Review files, progressing to litigation and recording reasons and lessons learned
Holding regular 1-2-1’s with your team
Drive continuous improvement within claims handling
Monitor staff performance, productivity, sickness and holidays. Liaising with HR, when necessary, on unsatisfactory performance
Assist with recruitment of claims handlers and support staff when requested
Presenting to colleagues of various levels in a way which motivates and sets expectations for quality and performance standards
Ensure we’re always compliant with statutory and regulatory requirements and assist with internal and external audits
Assist with the preparation of client, team and sector analysis and statistics
About You:
Experienced and sound technical knowledge in Motor Claims
Experience in leading and managing a team
Have excellent communication skills with an ability to engage with clients and effect & manage change
Excellent analytical and problem-solving skills
Ability to respond to changing client requirements
Excellent understanding of 'best practice’ and contribute to its development
Motor Claims Team Manager Benefits:
25 days holiday plus bank holidays, increasing with length of service
Opportunity to buy up to an extra 5 days holiday
Reward platform - discounts for over 800 retailers
Development, training, and professional qualifications
Internal approach to vacancies
5% pension contribution
EAP helpline
Digital GP
Life Insurance 2x base salary
Cycle to work scheme
Lease car salary sacrifice scheme
CLICK APPLY if you are interested in find out more about this opportunity.