Account Manager, Remote Job
Edinburgh
Top reasons to work for this client:
Basic salary £30k per annum.
Discretionary performance bonus.
Fully remote, work from home.
Monday to Friday 9am-5pm.
Ambitious global pet product brand.
Brand new role owing to strong company growth in the UK.
Joining a dedicated UK Sales and Customer Team of 6 looking after business customers.
Key role delivering outstanding B2B customer service, sales support to existing customers and building new customer relationships.
Blend of phone, email and online customer support.
Full product training provided.
Pension, laptop and phone provided.
Typical Responsibilities:
Contact with customers via phone calls and emails, answering emails, queries, updating records, upselling products.
Maintain, update and grow customer database, generating and converting warm leads (10 outbound calls per day).
Receiving and processing orders from B2B customers.
Issuing order invoices and despatching products.
Liaising with warehouse and follow-up delivery of orders.
Compiling daily and monthly records and reports.
Supporting team members with other admin tasks if required.
Attend up to 6 trade events per year in the UK (all travel and expenses paid).
Essential Requirements:
Relevant experience in an account management or sales role.
Exceptional customer service skills.
Confident communication skills.
Self-sufficient and happy to work remotely.
Comfortable working on your own as well as part of a team.
Proficient with MS Office & Google.
Flexible to attend events and trade shows.