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Lorien
West Midlands
Job Description Customer Success Manager (German Speaker) Pre IPO Unicorn SaaS Scale Up! Leadership role £80K Base + 25% Bonus (OTE = £100K+) Equity options West Midlands HQ! Onsite parking + Electronic vehicle scheme The Company You will be joining an established Software business that has just kicked off a major growth phase after recent f
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Sales Coordinator - German Speaking Make sure to apply with all the requested information, as laid out in the job overview below. up to £27,000 plus benefits and long term prospects to management role Telford based Monday to Friday 0830-1700 Based in a busy and multi cultured working environment, you will initially be more office based, however th
Job Source: Etherowest midlands, england, United Kingdom
Customer Success Manager (German Speaker)
Pre IPO Unicorn SaaS Scale Up!
Leadership role
£80K Base + 25% Bonus (OTE = £100K+)
Equity options
West Midlands HQ!
Onsite parking + Electronic vehicle scheme
The Company
You will be joining an established Software business that has just kicked off a major growth phase after recent funding. Strong presence across UK, US, and Canada, they have an extremely unique platform which is revolutionising financial management for their customers and providing B2B engagement and benefits that are unparalleled to anything else on the market.
Employees first focus– they pride themselves on a resilient workforce, encouraging diversity, collaboration, and a huge focus on career progression.
The Position
As a Customer Success Manager, you will work closely with a German portfolio of customers, helping to reach full utilisation of the SaaS platform and offerings.
Responsible for managing a small team of Implementation Analysts (also German speaking), where you will be involved in early phases of the customer onboarding process and completing feature implementation projects.
Managing a portfolio of customers ranging from Mid-Market to Enterprise.
Tasked with driving opportunity for expansion and growth within your existing customers, highlighting opportunities for the wider sales division.
Required Skills and Experience
2+ years’ experience of Customer Success experience, working within the SaaS industry.
Strong German speaking proficiency.
Strong track record of metrics - health score, retention, and expansion.
Previous experience managing a team (this can be outside CS)
Strong customer engagement skills, building rapport and effective communication, providing first class service delivery to all customers.
Please don't miss out on this great opportunity - Apply today with your most up to date CV. If this role isn't quite what you are after but know someone who may be relevant, we offer a referral scheme for any successful recommendations.
Customer Success Manager (German Speaking) jobs in west midlands, england, United Kingdom
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