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Conrad Consulting Ltd
Wakefield
Experienced Architectural Technical Coordinator required to join a luxury Housing Developer near Wakefield who specialise in delivering high quality new build housing projects across the Yorkshire region. Our client are a family owned SME local home builder specialising in luxury family homes with innovation & creative design at the forefront of w
Job Source: Conrad Consulting LtdCreative Support
Harrogate
Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations? Creative Support is a not-for-profit organisation which provides high quality, person-centred suppor
Job Source: Creative SupportHome Group Limited
Huddersfield
Support Coordinator (specialist) Yorkshire - Kirklees homeless service Permanent, full or part time (37.5 hpw), rota working Pay £12.61 per hour (salary £24,664 per year) and great benefits including Health Cash Plan Home, a place where you belong Want to be part of a team that really cares and empowers you to help change a customers life for the b
Job Source: Home Group LimitedBrook Street
Bradford
Do you have experience in Technical Sales within the Compressed Air/Gas or Vacuums industry? If so this could be the perfect opportunity for you.... My client, based in Bradford is looking for someone to support the Sales team in specifying Capital equipment for projects. If successful, you will report to the Capital Sales Manager and will put tog
Job Source: Brook StreetBrook Street UK
Bradford
Do you have experience in Technical Sales within the Compressed Air/Gas or Vacuums industry? If so this could be the perfect opportunity for you.... My client, based in Bradford is looking for someone to support the Sales team in specifying Capital equipment for projects. If successful, you will report to the Capital Sales Manager and will put tog
Job Source: Brook Street UKTechnical Prospects
Harrogate
Technical Support Engineer Offering £26,000 - £28,000 Basic Salary based at Harrogate Office. Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector. Due to c
Job Source: Technical ProspectsTrust In SODA
Leeds, England, United Kingdom
Position: Technical Engineer Location: Leeds City Centre - Car park on site. Salary: Competitive Hours: Full-time - on site 5 days per week. About Us Join a fast growing IT Managed Service Provider headquartered in Leeds city centre, revolutionising the way MSP's operate, with a market leading response time guarantee to every inbound ticket. Resp
Job Source: Trust In SODATechnical Prospects Ltd
Harrogate
Technical Support Engineer Offering £26,000 - £28,000 Basic Salary based at Harrogate Office. Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector. Due to c
Job Source: Technical Prospects LtdLeeds
At Leodis Stairlifts, we have an exciting opening for an experienced Technical Customer Support Coordinator to play a crucial role in the efficient operation of our office and the delivery of excellent customer service.
To benefit from up to £35k a year, great company events, 25 days’ holiday plus Bank Holidays, and a rewarding work environment - apply today!
Technical Customer Support CoordinatorLeeds, LS27 7FE
Full time, permanent
£30,000 - £35,000 per annum DoE
Excellent benefits
Please Note: Applicants must be authorised to work in the UK
Leodis Stairlifts have been supplying and installing Stairlifts throughout the North of England for over 30 years and, to support our continued growth, we are looking to appoint an experienced Technical Customer Support Coordinator.
About the role:
Your responsibilities will include providing exceptional technical assistance and support to our customers, allocating and scheduling engineers' jobs, updating our Job Watch CRM system, processing card payments, and assisting with general office tasks
Key responsibilities include:
Handling incoming calls courteously and providing technical support to resolve any issues in a prompt and professional manner, escalating complex issues to the appropriate team or departments when necessary.
Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and complete satisfaction.
Allocating and scheduling engineers for maintenance, and repairing jobs based on customer requests and availability.
Keeping accurate records of customer conversations and job assignments, as well as updating details of actions you’ve taken on our Job Watch system.
Process card payments accurately and securely, following company policies as well as maintaining the confidentiality of customers' payment information.
Developing a deep understanding of the stairlift products and services offered by the company to provide accurate and helpful information to customers.
Assisting with general office duties and contribute to a positive work environment.
The Ideal Candidate:
We're looking for an experienced individual who has:
Excellent verbal and written communication and organisation skills with a real focus on attention to detail.
Exceptional customer service skills, including patience, empathy, the ability to handle disgruntled customers professionally as well as the ability to identify and resolve technical issues efficiently.
Demonstrable geographical knowledge of towns and cities within the north of England.
Ability to work in a busy environment, multitasking effectively.
Proven experience in a technical support role, preferably in a customer-focused environment.
Ability to maintain confidentiality and handle sensitive customer information with integrity.
Benefits:
Attractive salary of £30,000 - £35,000 per annum DoE
Contributory company pension scheme
25 days annual holiday (pro rata) + Bank Holidays
Company events
Free onsite parking
Rewarding work environment
If this sounds good to you, don’t hesitate to apply and become part of this dynamic team! How to apply for the role:
If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Technical Support, Customer Support, Customer Service, Client Care, Technical Support Coordinator, Customer Support Specialist, Technical Assistance Coordinator, Support Operations Specialist, Customer Care Coordinator, Service Coordinator, Technical Customer Service Coordinator, Customer Solutions Coordinator, Technical Helpdesk Coordinator, Customer Service Technical Coordinator.
Technical Customer Support Coordinator jobs in Leeds
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