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Red Personnel
London
JOB PURPOSEWe are looking for a Customer Service Advisor to join our team and be the first point of contact for housing services and repairs. Your mission will be to ensure that our customers receive timely and positive responses, achieving performance targets and high levels of satisfaction. You'll interact with customers through various channels
Job Source: Red PersonnelOrca Recruitment & Training Services Ltd
London
Vacancy: Customer Service Representative Salary: £500-£1400/month Location: Anywhere in the UKWe are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like...
Job Source: Orca Recruitment & Training Services LtdOnetoOne Personnel
Grays
The Role: Customer Service Representative - Thurrock - £25,000 to £30,000 Our client an online retailer is looking for a full-time customer service representative to join their fast-paced and ever-expanding team. They are seeking a dedicated and customer-focused individual to join the team as a Customer Service Representative for their online retai
Job Source: OnetoOne PersonnelDimensions Specialist Recruitment Ltd
Epsom
As a financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales. Their aim to be the first choice for families' mortgages and savings, by providing an outstanding services that is fully backed by their excellent person
Job Source: Dimensions Specialist Recruitment LtdReed
Chertsey
Are you looking for a short-term opportunity to gain valuable experience in customer service? Do you enjoy interacting with people and solving their problems? If so, you might be the perfect fit for our temporary customer service representative position! As a temporary customer service representative, you will be responsible for handling inbound an
Job Source: ReedReed
Weybridge
Are you looking for a short-term opportunity to gain valuable experience in customer service? Do you enjoy interacting with people and solving their problems? If so, you might be the perfect fit for our temporary customer service representative position! As a temporary customer service representative, you will be responsible for handling inbound an
Job Source: ReedPlanet Pharma
Dartford, England, United Kingdom
Functions: Process orders, make up internal order files and prepare quotations and statements of works Prepare labelling and all documentation for despatch, and organise the despatch. Invoice the customers. Liaise with couriers for importing and exporting orders. Close internal order files making sure all relevant documentation is present and corre
Job Source: Planet PharmaGold Group Ltd
Epsom
Job Title: Customer Service Representative Location: Epsom, Surrey Salary: £25k + Benefits + Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Desc
Job Source: Gold Group LtdLondon
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we have an exciting opportunity for you to join our team at a fantastic local authority!The aim is to create a single contact point for people contacting the council about housing services and repairs. The goal is to provide timely and positive responses, meeting performance targets and ensuring high customer satisfaction. This involves responding to customer queries through various channels like phone, email, web, social media, and post. The focus is on delivering a consistent, reliable, customer-focused service that offers value for money and acts as a positive example for all staff.Start: ASAP Duration: 4 Months to begin with Days: Monday to Friday Hourly rate: £18.52 PAYE or £22.92 Umbrella PAYE3 days in the office Working hours:36 hours per week - 8 hours shfits between 8am and 7pmExperience in dealing with repairs is essentialJob Purpose: First Point of Contact: Serve as the initial point of contact for residents, offering prompt assistance and resolving inquiries via telephone, email, web, and social media platforms.
Effective Communication: Direct callers to appropriate departments for complex queries, ensuring seamless assistance and resolution.
Accurate Data Management: Gather detailed information to support specialist teams in resolving queries beyond the scope of the Customer Service Center.
Database Management: Utilize council systems to provide residents with relevant information and services, including rent statements, payments, repairs, and appointments.
Continuous Learning: Stay updated on policies and procedures to effectively address common service requests and enhance customer satisfaction.
Survey Administration: Conduct telephone surveys on various topics, recording outcomes for further analysis.
Customer Information Updates: Capture and maintain relevant customer data to improve service delivery.
Performance Excellence: Work within a performance-driven environment, meeting SMART objectives aligned with key performance indicators and customer satisfaction targets.
Customer Service Ambassador: Represent our commitment to excellence by taking ownership of customer inquiries and ensuring resolution.
Key Questions: Have you experience with Repairs? Have you answered customer queries via web chat before? If you're ready to embark on a rewarding career where your skills and passion for customer service can shine, apply now to become a valued member of our team.
Customer Service Representative Repairs jobs in London
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